Jayson Selga

IT infrastructure and operations leader with nearly 20 years of experience across AI technology, banking, and healthcare environments in Saudi Arabia, the UAE, Bahrain, and the Philippines. Combines hands-on technical depth with end-to-end ownership of IT service delivery, cloud and productivity platforms, endpoint management, cybersecurity controls, vendor relationships, and operational improvement. Known for translating technical work into measurable business outcomes, including a reported 30% IT/cloud cost reduction, 25% engineering productivity improvement, and training-led reduction in support demand.

IT Head (IT Operations and Infrastructure) - Nybl Arabia - Al Khobar, Saudi Arabia & Dubai, UAE

(2021-12)

• Operational leadership — Lead end-to-end IT operations across Saudi Arabia and the UAE for an AI-focused business, covering infrastructure, cloud and productivity platforms, cybersecurity, identity, endpoint management, vendors and user support.
• Cybersecurity compliance — Secured Saudi Aramco cybersecurity compliance certification by personally leading the initiative and developing the compliance requirements from the ground up.
• Reliability & cost control — Reported 100% infrastructure uptime while supporting AI workload growth; optimized IT/cloud spending to deliver a 30% cost reduction.
• Cloud, identity & vendors — Manage Azure, Microsoft 365, Microsoft Entra ID, Google Workspace and CloudSigma services, budgets, vendor relationships, licensing, access lifecycle and collaboration platforms.
• Security operations — Strengthen operational controls through MFA, SSO integrations, phishing simulations, endpoint management, backup practices, device security, and access governance.
• User enablement — Launched Nybl Academy, training 100+ employees and reducing IT support ticket volume by 30%; coordinated technology integration, workspace migration, and user readiness across locations.

Senior IT Administrator - Gulf International Bank - Bahrain & Saudi Arabia

(2014-05 - 2021-12)

• IT service improvement — Led implementation of an ITSM portal that increased engineering productivity by 25% and earned executive recognition.
• Workstation modernization — Developed a hardware-independent imaging approach to modernize legacy systems and standardize workstation deployment across banking sites.
• Enterprise operations — Managed networks, servers, firewalls, endpoint security, workstation standards, and device lifecycle operations across Bahrain and Saudi Arabia.
• Dynamics 365 delivery — Managed a Dynamics 365 Sales / CRM customization project from requirements and scope through delivery and business-stakeholder acceptance.
• Application controls — Handled Dynamics 365 access management, security-protocol compliance, and cloud licensing monitoring and maintenance in coordination with business stakeholders.

Network / System Administrator - King Fahd Military Medical Complex - Dhahran, Saudi Arabia

(2011-08 - 2014-05)

• Multi-site infrastructure — Managed enterprise LAN/WAN services across four remote military medical sites, supporting mission-critical healthcare operations with reported 100% system uptime.
• Virtualization & cost efficiency — Deployed virtualization solutions that reduced hardware costs by 30% while supporting reliable medical services.

Network / System Administrator - Region 1 Medical Center - Dagupan City, Philippines

(2006-12 - 2011-08)

• Network administration — Administered router and switch configurations, DNS/DHCP services, and LAN/WAN monitoring across headquarters and field offices.
• Endpoint lifecycle — Implemented endpoint-management and hardware-lifecycle processes for enterprise users.

B.S. - Electronics & Communication Engineering - Virgen Milagrosa University Foundation, San Carlos City, Philippines