Jayvee Lyn Barbacena
Civil Engineering graduate with hands-on experience in high-volume email and chat support
Talent
MeycauayanMember since September 26, 2026
Attention to DetailProblem-solving
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Attention to DetailProblem-solving
About
Civil Engineering graduate with hands-on experience in high-volume email and chat support. Combines an engineering mindset—structured problem-solving, attention to detail, and process management—with strong administrative skills. Adaptable across digital platforms, eager to manage schedules, streamline communications, and support daily operations.
Experience
Advisor at Concentrix Cyberwest (2024-01 – Present)
- Handled customer inquiries and account concerns through non-voice support channels, providing accurate and timely assistance.
- Processed account requests and resolved customer cases while following company policies and standard procedures.
- Consistently met daily and weekly targets for productivity, quality, and overall performance.
- Managed multiple cases efficiently while paying close attention to details and maintaining a high level of service.
- Used problem-solving and time-management skills to handle different customer concerns and adjust to changing workloads.
Education
Bachelor of Science in Civil Engineering – Eulogio Amang Rodriguez Institute of Science and Technology
Science Technology Engineering and Mathematics – Meycauayan National High School
