Jazzmin Dulce

Performed AI model evaluations across text, image, audio, and video modalities using detailed rubrics and quality standards. Conducted pairwise and rubric-based assessments to compare model responses and determine preferred outputs. Evaluated visual tasks including image understanding, visual reasoning, and bounding box (BBox) annotation quality.

AI/LLM Analyst – Superintelligence Project - Innodata Knowledge Services, Inc. - Remote

(2026-03 - 2026-07)

• Performed AI model evaluations across text, image, audio, and video modalities using detailed rubrics and quality standards.
• Conducted pairwise and rubric-based assessments to compare model responses and determine preferred outputs.
• Evaluated visual tasks including image understanding, visual reasoning, and bounding box (BBox) annotation quality.
• Performed prompt writing, image evaluation, audio evaluation, and video-text evaluation tasks to support model training and benchmarking.
• Ensured consistency, accuracy, and adherence to project guidelines for advanced AI and LLM Systems.

Patient Support Specialist (Escalations) - Supportware Philippines Inc. - Corporate Center One, IT Park, Cebu City

(2025-04 - 2025-07)

• Resolved complex escalated patient concerns related to billing, prescriptions, insurance, and scheduling while maintaining HIPAA compliance
• Documented and tracked cases using CRM and EMR systems, contributing to a 20% increase in first-contact resolution

Patient Support Specialist (Tier 1) - Supportware Philippines Inc. - Corporate Center One, IT Park, Cebu City

(2025-02 - 2025-04)

• Managed high-volume inbound and outbound communications via phone, email, and SMS, averaging 10+ tickets/calls per hour
• Provided technical support for My.Phil accounts, including enrollment assistance and troubleshooting
• Maintained 85%+ CSAT, <1% error rate, and 94%+ schedule adherence

Planning Engineer Intern - MaceTPM - South Road Properties, Cebu

(2024-06 - 2024-09)

• Assisted in planning and scheduling for the SM ASH (Arena, SMX, Hotels) project
• Reviewed architectural and engineering drawings to ensure accurate incorporation of revisions
• Conducted site inspections to identify discrepancies between plans and actual construction
• Supported planning, structural, and fit-out teams through documentation control and schedule updates

Customer Service Representative - Cohere Outsourcing (Philippines) Inc. - A.S. Fortuna St., Mandaue

(2021-06 - 2023-11)

• Delivered customer support for a global travel account (GetYourGuide) via voice, chat, and email
• Achieved 90–100% CSAT through efficient issue resolution and process adherence
• Handled bookings, cancellations, and itinerary changes with strong attention to detail.

Bachelor of Science - Civil Engineering - Cebu Institute of Technology - University (2020-08 - 2024-12) N. Bacalso Ave., Cebu

STEM Strand - Science, Technology, Engineering and Mathematics - University of Cebu - Lapu-Lapu and Mandaue (2014-05 - 2020-04) A.C. Cortes Ave., Looc, Mandaue