Jean Colarde

Results-driven Operations Manager with 3 years and 9 months of experience managing TikTok Shop, Shopee, and Lazada marketplaces. Experienced in product listing optimization, pricing, sales analysis, inventory coordination, customer experience, and cross-functional team leadership. Manage the warehouse and fulfillment to maintain our shop high rating.

Operations Manager - RKH Trading Corporation

(2022-08 - 2026-05)

• Managed daily operations of TikTok Shop and oversee Shopee and Lazada.
• Optimized product listings, pricing, and promotions.
• Analyzed traffic, sales, and conversion data.
• Coordinated with logistics, inventory, and customer service teams.
• Managed product launches and improved customer satisfaction.

Account Executive - EXL Service Philippines

(2021-10 - 2022-06)

• Handled administrative tasks and inbound/outbound calls for a U.S. healthcare account.

Technical Support Representative - VXI Holdings

(2020-08 - 2021-09)

• Provided technical support for a U.S.-based telecommunications account.

Customer Advisor - Concentrix Daksh Philippines

(2019-09 - 2020-07)

• Assisted customers with banking inquiries.

Operations Manager - Lanboone Storage Rack Trading

(2017-10 - 2019-09)

• Supervised daily operations and staff.

Bachelor of Science - Business Administration - Major in Human Resource Development Management - New Era University (2025)