Jeanette Manalo

HR professional with over 8 years of experience in recruitment, onboarding, employee relations, training coordination, and HR administration within a multinational organization. Skilled in managing the full employee lifecycle, maintaining HR compliance, administering contracts, and supporting managers on employee relations and performance matters. Proficient in HRIS, labor law compliance, and delivering efficient, employee-focused HR services.

Receptionist / Appointment Setter - Baby Spa Health Institute Kuwait - Kuwait

(2025-10 - 2026-05)

• Greet and welcome visitors in a professional and courteous manner
• Handle high call volumes while maintaining professionalism
• Handle incoming and outgoing deliveries
• Perform basic administrative duties such as filing, data entry, and photocopying
• Coordinate with staff as need and maintain visitor logs
• Assist with office supply inventory and ordering
• Schedule appointments and manage calendars; confirm, reschedule, cancel appointment via phone
• Maintain accurate and up-to-date appointment calendars
• Communicate appointment details, reminders, and preparation instructions to clients
• Verify clients or patient information and update records as needed
• Resolve scheduling conflicts and adjust appointments as necessary
• Follow confidentiality and data privacy guidelines

Personnel Assistant III – HR Generalist - Amentum Kuwait - Kuwait

(2022-05 - 2025-06)

• Administering the recruitment process from corporate following Amentum hiring procedures and policies
• Coordinating recruitment activities, including job posting, vacancy information dissemination, candidate sourcing, staff selection, testing, and interview facilitation
• Conducting new employee orientation and ensures all paperwork and files are completed in a timely manner
• Coordinating and administering the end-to-end onboarding process by preparing and processing pre-employment and onboarding documents, facilitating new hire orientation, coordinating onboarding requirements with relevant stakeholders, and ensuring compliance with company policies and applicable labor laws
• Providing guidance to employees regarding company policies, procedure ang guidelines
• Contract negotiations as well as investigations and conducting research for resolution of grievances and complaints
• Preparing contract renewals, new contract for new hires, and offer letters
• Coordinating immigration and visa-related matters with local sponsors, ensuring adherence to applicable legislation
• Maintained HR files in compliance with corporate policies and government regulations while processing HR documents and managing accurate employee records in the HRIS to support efficient HR operations
• Providing management guidance on disciplinary issues, employee performance, and workplace relations
• Examining and applying employment laws, awards, collective agreements, and workplace contract

HR Personnel – Training Support Specialist - Amentum Kuwait - Kuwait

(2017-10 - 2022-05)

• Facilitating new hire orientation
• Coordinating and facilitating training venues and availabilities and deliver outstanding assistance to the new hired and existing employees
• Preparing handouts and new hire manuals and coordinates with the department managers
• Selected as point of contact in absence of Training Supervisor. Track all the training
• Creating an advertising job for job openings to attract job seekers and suitable candidates
• Evaluating candidates through interviews and examinations
• Selecting the most suitable candidate for the job position
• Handling employee records and HR documentation
• Collecting details about available job positions from organizations and accurately documenting them for recruitment purposes
• Supporting leaders with expert guidance on managing employees fairly, effectively, and in line with company policies and labor laws
• Understanding and applying the laws and formal agreements that govern the employment relationship
• Creating formal agreements between an employer and employees that outline working conditions, pay, and other employment terms
• Guiding formal and informal structures that allow employees to provide input on workplace decisions and policies

Office Staff - Import Division - Safwan Trading Kuwait - Kuwait

(2017-03 - 2017-08)

• Arrange and complete all associated paperwork, which documents the nature of the goods being imported from abroad and that they are legal and legitimate
• Meet the timescale through deadline management and negotiation
• Establish contracts and relationships with Kuwait customs authorities and the ministry for efficient transfer of goods through legal process
• Involves checking invoices from clients to prepare an import approval and sending the green light for the shipment

Restaurant Server - Kout Food Group (Pizza Hut) Kuwait - Kuwait

(2014-09 - 2016-09)

• Provide the customers with a pleasant dining experience and quality service
• Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required
• Present menus to the guests and answer questions about menu items, making recommendations upon request
• Roll silverware, set up food stations, or set up dining areas to prepare for the next shift is for large parties
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts and perform cleaning duties
• Be pro-active in suggestive selling considering customer satisfaction
• Be flexible to attend and serve more customers at a time without resulting in a customer complaint or service dissatisfaction

Store Supervisor (OIC) - Citimart Batangas Philippines - Batangas, Philippines

(2011-07 - 2011-12)

• Gather information regarding the account to have a sufficient basis for approval
• Participate in all employee-related management functions including interviewing, hiring, training, coaching motivation, discipline, performance appraisal, conflict solution, and the administration of human resources policies and initiatives
• Prepare monthly gross profit and sales reports
• Ensure that the customers received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and aspect of customer service
• Kept up the monthly and quarterly target monitor, including the bestseller report
• Monitor purchase orders, wholesaling and retailing, cashiering if needed, receiving deliveries, and checking inventories

Credit Review Assistant - Asialink Finance Corporation Philippines - Philippines

(2005-09 - 2011-05)

• Gather information regarding the account to have a sufficient basis for approval
• Check the authenticity of documents such as passports, visas, plane tickets, and bank statements
• Establish the existence of the source of income through character checking, bank checking and trade dealings, and residence to prevent skip tracing in case of delinquency
• Establish merits of accounts and strengthen creditworthiness of the borrower
• Interpersonal relationship between co-employees to develop unity to meet our quota
• Identify, develop, and evaluate marketing strategy, based on the knowledge of establishment objectives, market characteristics, and cost and markup factors
• Formulate, direct and coordinate marketing activities and programs to promote products and services effectively
• Advise clients on market conditions, prices, mortgages, legal requirements, and related matters

Bachelor of Science - Marketing - Batangas State University (2001 - 2005)

Short Course - Human Resources Management - Oxford Home Study College (2026 - 2026)