Jeanie L

Objectives: To be part of a company where I can challenge my potential, contribute my experiences, qualities and skills to good use and grow my career exponentially.

Email and Chat Support (Virtual Admin Assistant/ E-commerce) - Support Ninja

(2019-09 - 2021-04)

• Assisting customers via live chats and emails through Gorgias.
• Data Entry
• Address product inquiries via live chats and email (Macros and Scripts)
• Help customers with placing and checking out orders using Shopify.
• Manage invoices, product details, sales orders, and inventory.
• Process and check tags, cancellations, refunds, back orders, returns, replacements, exchanges, stocks, etc.
• Tracking customers' orders/shipments and providing them with the information.
• Provides proof of delivery.
• Social Media Management (Manage reviews and comments on Facebook and Instagram).
• Create basic editing in Canva for social media posting and promotions
• Manage spreadsheets and confidential data using MS Tools (Excel and Word).

Sales Expert - iQor

(2021-05 - 2022-03)

• Generating leads.
• Meeting or exceeding sales goals.
• Understanding and promoting company's programs.
• Answering customers' questions about products, prices, features, and availability.
• Receive inbound calls and emails through Zendesk from customers to interact with them and identify their needs or issues.
• Follow set communication guidelines in addressing the needs and problems faced by customers.
• Build positive work relationships with customers to enhance the image and public perception of a company.
• Place outbound calls to customers/clients to promote new products and services.
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.
• Monitor trends in customer calls and alerts management in the event of any suspicious activity.
• Manage sales orders and invoices.

Data Analyst (Health Insurance) - TaTa Consultancy Services Inc.

(2022-03 - 2023-09)

• Do interviews.
• Follow-up insured via phone, chats, and email using Gorgias/HubSpot.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
• Entering customer and account data from source documents within time limits.
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

Leasing and Revenue Management Admin Assistant - Property Management (Real Estate VA)

(2023-09 - 2026-06)

• Assist inquiries from prospects.
• Manage Lease Agreements
• Manage Matterport (Basic editing and taking a screenshot)
• Virtual Staging (Sending a request to the editing team).
• Edit Floor Plans (Just the labels)
• Update daily tasks and spreadsheets (Move-ins, Future Tenants, Rent Collections)
• Update Property Listings using Buildium, Tenant Turner, ClickUp and Monday.com.
• Update Daily Tasks and spreadsheets
• Schedule Client Meetings using MS Teams and Calendly.
• Rent Collection via phone, chats and email using Zendesk/HubSpot and Ring Central.
• Follow-up deadlines and overdue balances via phone, text and email.
• Assist tenants on how to pay online and/or via check.
• Process payment plans/negotiations with the balances.
• Help tenants apply for the rental assistance program.
• Create projects/presentation
• Contact the Maintenance team/vendors/pest control for any maintenance-related issue.
• Manage agents and showings
• Manage and upload property photos and documents
• Follow-up/schedule inspections and technician

Secondary Education - St. Francis School La Libertad (2010 - 2014)

Collegiate Education - Holy Angel University (2014 - 2018)