Executive Assistant/Project Mgmt Admin Assistant - Gassen Inc - Eden Praire, Minnesota
(2024-12 - 2026-01)
- Assist in daily billing of invoices to vendors and associations, ensuring accuracy and timely processing.
- Draft and distribute maintenance contracts and proposals to associations, supporting business development and service adoption.
- Provide direct support to 2 executives and 5 project managers, managing workload priorities, billing tasks, and unpaid invoice follow-ups.
- Coordinate weekly L10 meetings and quarterly rocks, preparing agendas, tracking progress, and ensuring accountability.
- Manage project communications in CompanyCam, including bulletins sent to tenants across associations.
- Maintain and update the company scorecard throughout the year, tracking KPIs and performance metrics.
- Act as liaison with vendors and property managers to chase unpaid invoices, resolving discrepancies and maintaining positive relationships.
- Streamlined billing and collections process, reducing unpaid invoices backlog.
- Enhanced executive productivity by managing recurring meetings and workload tracking.
- Improved association engagement through clear, timely proposals and project bulletins.
Property Manager/Executive Assistant - Lily Oak Incorporated - Washington DC
(2024-02 - 2026-01)
- Addressing tenant inquiries, grievances, and requests with care.
- Overseeing the tenant application journey, which includes screening applicants (Section 8/low-income tenant processing), performing background checks, and negotiating lease agreements.
- Orchestrating regular maintenance and repairs to guarantee properties are pristine and comply with safety standards.
- Collecting rent from tenants, ensuring timely payments, and managing budgets, expenses, and financial records with precision.
- Renewing leases and ensuring compliance with lease terms from both parties while maintaining meticulous lease records and documentation.
- Crafting and executing marketing strategies to captivate prospective tenants, advertising vacancies through diverse channels like online listings, signage, and networking.
Property Manager/Shift Supervisor - StayNue Holdings
(2023-11 - 2024-08)
- Manage and receive incoming messages and calls, ensuring that all concerns and inquiries from rental sites are addressed promptly and properly.
- Coordinate by phone or email with teammates, The Management, on-site contractors, and other vendors, as applicable to resolve issues.
- Monitor and act upon payment disputes or refund requests from clients; provide all information required.
- General projects involving outreach, calls, admin, personal assistance, research, etc.
- Process payments via the payment processor in use; submit invoices where needed, and answer bookkeeper questions.
- Monitor, report, and act upon any incidents on assigned properties where CCTV is installed.
- Proactively communicate concerns, updates, feedback, etc. with stakeholders.
Executive Assistant - Freelance (iMatter Founder) - Detroit MI
(2024-03 - 2024-09)
- Managed email correspondence for timely and efficient communication.
- Created engaging content with a focus on grammar, style, and formatting.
- Organized calendars and coordinated meetings to avoid scheduling conflicts.
- Effectively managed reminders and deadlines for team alignment.
- Coordinated travel arrangements prioritizing cost-effectiveness and convenience.
- Maintained detailed travel itineraries, showcasing precision and excellence.
- Coordinate daily executive activities and maintain calendars.
- Enter and track financial expenses in Xero and QuickBooks.
- Create social media content for Delonix, including job postings and events.
- Manage social media accounts for the company and CEO.
- Assist with scheduling conference calls and travel arrangements, ensuring confidentiality.
- Draft various documents, including letters and memos.
- Maintain positive relationships with staff and customers, and perform additional duties as needed.
- Prepare and process payslips and other documents via QuickBooks Online.
Executive Assistant - Freelance (CEO of Delonix Corp.) - Australia
(2022-03 - 2022-12)
- Coordinate daily executive activities and maintain calendars.
- Enter and track financial expenses in Xero and QuickBooks.
- Create social media content for Delonix, including job postings and events.
- Manage social media accounts for the company and CEO.
- Assist with scheduling conference calls and travel arrangements, ensuring confidentiality.
- Draft various documents, including letters and memos.
- Maintain positive relationships with staff and customers, and perform additional duties as needed.
- Prepare and process payslips and other documents via QuickBooks Online.
Airbnb Customer Specialist - TDCX - Cebu, PH
(2022-04 - 2023-11)
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
Technical Support Specialist - Microsoft Office (Concentrix) - Cebu, PH
(2020-04 - 2021-08)
- Primary support for clients under Microsoft Office accounts internationally and utilized client-based tools and application for customer management and servicing to boost customer loyalty.
Department Coordinator - International Pharmaceuticals Inc - Cebu, PH
(2021-10 - 2022-04)
- Evaluate and align daily activities within the department to achieve goals and meet deadlines.
- Support budget preparation, oversee expense management, schedule conference calls, and arrange travel logistics, including equipment.
- Ensure confidentiality of department information and respond quickly to work-related requests.
- Assist in preparing meeting materials and business presentations, while also maintaining department files.
- Monitor and evaluate the efficiency of logistics processes, providing recommendations for improvements to enhance overall workflow and reduce delays.
