Jeany Joy Duma

Experienced Social Worker with over 17 years of progressive experience in government social services, medical assistance, case management, programme supervision, and community welfare. Extensive background in supervising social work teams, assessing client needs, coordinating with healthcare providers and government agencies, and administering public assistance programmes. Recognised for strong leadership, stakeholder engagement, problem-solving, and commitment to delivering person-centred services.

Seeking to contribute my experience and professionalism to the Australian community services sector.

Social Welfare Officer IV at Provincial Social Welfare and Development Office (2010-02 – Present)

• Implemented comprehensive case management programs
• Collaborated with healthcare providers and community organizations to create integrated support plans for clients, enhancing service delivery efficiency.
• Conducted needs assessments and developed tailored interventions for diverse populations, leading to improved welfare outcomes.
• Monitored program effectiveness through data analysis, leading to the refinement of strategies that maximized community engagement and resource utilization.
• Trained and mentored junior social workers in best practices for case management, fostering a culture of continuous improvement within the team.

Social Welfare Officer I at Philippine Heart Center (2008-05 – 2009-06)

• Provided client-centered support to patients and families navigating medical and social services, ensuring a seamless experience.
• Assisted in the development of treatment plans that addressed both medical and psychosocial needs, contributing to holistic patient care.
• Participated in multidisciplinary team meetings to share insights on patient progress and collaboration opportunities.

Social Welfare Officer I at Ospital ng Makati (2005-01 – 2005-12)

• Facilitated access to social welfare programs for patients facing financial barriers, significantly reducing their stress during medical treatment.
• Conducted outreach and education sessions within the community to raise awareness of available social services.

Social Welfare Officer I at Municipal Social Welfare and Development Office

• Assisted in the administration of local welfare programs and services, ensuring compliance with regulatory standards and community needs assessment.
• Engaged in direct service delivery, providing support to families and individuals in crisis situations.

Bachelor of Science in Social Work – University of the Assumption (2003-04)