Jeffrey Laviste

Amazon Account Management professional with 7+ years of eCommerce experience, including hands-on ownership of account health, Seller Central troubleshooting, and Brand Registry issue resolution. Skilled in catalog and listing management, keyword research, and listing copy optimization to improve visibility and conversion, using tools including Helium 10, Keepa, and Perpetua. Experienced in inventory and inbound logistics coordination, weekly/monthly performance reporting, and dashboard/data analysis (Looker Studio, Power BI, Excel) for global and agency clients.

Recognized as Top CSA (2021) and ARC Champion at Amazon. Strong cross-cultural collaborator comfortable working across time zones and with distributed teams.

Account Health Associate – Amazon Account Operations & Incident Management at SellerX Commerce GmbH (2022-10 – 2026-08)

• Monitored and managed Amazon account health metrics across multiple marketplaces, maintaining 100% policy compliance and preventing account suspensions.
• Sourced and vetted new FBA product opportunities, expanding the client's active catalog and supporting continued inventory growth.
• Handled administrative and ad hoc reporting tasks, keeping day-to-day operations running smoothly for a global client base.

Resolution Specialist (Supervisor) – Abuse Prevention at Amazon Operation Services Philippines Inc. (2019-10 – 2022-04)

• Supervised abuse-prevention case investigations, resolving policy violations accurately and within SLA targets.
• Coached and upskilled agents as Subject Matter Expert (Wave 14), improving team case-handling quality and turnaround time.
• Delivered customer support across North America and UK Retail, Logistics, and Driver Support lines, sustaining high service quality across high-volume queues.
• Recognized as Top CSA (2021, Amazon/MNL12) and ARC Champion for consistently exceeding performance targets.

Financial Manager / Administrative Officer at Metallic Security Agency (2018-11 – 2019-09)

• Oversaw financial management and administrative operations, including budgeting, reporting, and recordkeeping.
• Managed administrative workflows and supported day-to-day office operations.

Data Analyst at HTECH Inc. (2017-06 – 2018-09)

• Performed data control, data entry, and verification for Zillow real estate listings.
• Executed data tagging projects for PFA NEV and MGI Holmes, ensuring accuracy and consistency.
• Analyzed and organized large datasets to support business reporting needs.

Bachelor of Science in Information Technology – San Beda College – Alabang (2010)