Michelle Galamiton

Seller-focused professional with almost 9 years of experience in Amazon Seller Central. Good at troubleshooting issues, providing timely resolutions, and offering exceptional support to Amazon sellers.

Amazon Case Manager | Reimbursement Specialist at Getida (2022-09 – Present)

As Amazon Reimbursement Specialist, responsible for managing and ensuring that sellers are compensated for losses related to their inventory that is mishandled, damaged, or lost within Amazon's fulfillment centers.

• File reimbursement cases through Amazon Seller Central, providing supporting documentation such as packing slips, invoices, and proof of delivery
• Review and track submitted cases to ensure accurate and timely reimbursements for inventory discrepancies

Amazon Selling Partner Support Associate at Concentrix (2021-01 – 2026-12)

Supported a wide range of sellers in resolving complex issues—from listing errors and policy violations to account health concerns, shipment creation and tracking, buyer-related issues, and FBA inventory discrepancies including lost, damaged, or missing items.

• In-depth knowledge of catalog management, including the creation of optimized, keyword-rich product listings, compliance with variation structures, and troubleshooting technical listing challenges
• Cross-functional collaboration with internal teams to maintain inventory accuracy, streamline operations, and drive overall seller performance

Associate Degree in Call Center Management – Bulacan Polytechnic College (2013-01 – 2015-12)