Jeffriel Lumactod

Results-driven professional with experience as a Field Reporter and Senior BPO Agent, skilled in communication, information gathering, customer service, and problem-solving. Proven ability to work under pressure, build strong relationships, and deliver accurate, high-quality results in fast-paced environments.

Senior Agent at Iqor (2026-01 – Present)

Line of Business: T-Mobile Post-Paid Consumer Care

• Handled customer inquiries and resolved issues related to billing, account management, mobile services, and device support for T-Mobile postpaid customers.
• Provided accurate and timely solutions while maintaining a high level of customer satisfaction and professionalism.
• Assisted customers with service plan changes, account updates, payments, and troubleshooting technical concerns.
• Managed complex customer concerns and escalations, ensuring effective resolution and customer retention.
• Consistently met or exceeded key performance metrics, including quality assurance, customer satisfaction, and productivity goals.
• Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced customer service environment.

Field Reporter at Eagle Broadcasting Corporation (2022-06 – 2025-12)

• Gathered, verified, and reported news and community events with accuracy and professionalism for broadcast and digital platforms.
• Conducted interviews with public officials, stakeholders, and community members to collect relevant information and perspectives.
• Researched and developed news stories, ensuring timely, factual, and engaging content delivery.
• Covered live events, breaking news, and field assignments while meeting strict deadlines.
• Collaborated with producers, editors, and media teams to ensure high-quality news reporting and audience engagement.
• Demonstrated strong communication, investigative, and storytelling skills in a fast-paced media environment.

Doctor of Veterinary Medicine in Veterinary Medicine – Nueva Vizcaya State University (2022 – 2026)