Ian Tañeza
Results-driven BPO professional
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About
Results-driven BPO professional with more than eight years of experience in customer service, technical support, and process improvement. Proven ability to handle high-volume inquiries with professionalism and efficiency, while consistently meeting or exceeding performance metrics. Skilled in communication, problem-solving, and team collaboration across fast-paced, client-focused environments. Adept at adapting to new technologies and workflows to support business goals.
Experience
Technical/Customer Support Representative - Sutherland Philippines
(2016-06 - 2021-03)
Spending 5 years with my first BPO company gave me a solid foundation in customer service, technical support, and process excellence. I was able to adapt to different types of customers and situations, which strengthened my communication skills, problem-solving abilities, and resilience in handling challenges.
- Department: Lenovo, Microsoft, AT&T Billing, and Amazon
Technical Support Representative - Foundever Philippines
(2022-03 - 2023-06)
On this program, I would say I really gained a lot of technical skills because you're not just working with computer you're also working with customer's printer.
- Department: HP (Hewlett-Packard) Printers
PIT Technical and Customer Representative – Chat - Teleperformance Philippines
(2023-08 - 2023-12)
On this program again, I would say I really gained a lot of technical skills and customer service skills in because you're dealing with the customer who are in line with technology of Apple.
Technical Representative – Inbound/ Email - iQor Philippines
(2024-09 - 2024-11)
In this program, we primarily assist senior-aged customers with using their at-home heart rate monitoring devices. Supporting them requires a great deal of patience, which I view as an opportunity to grow and improve my skills in providing effective and compassionate support.
FinTech Representative - Foundever Philippines
(2025-09 - 2026-03)
Handled fintech customer support operations including payment processing, dispute resolution, and transaction monitoring while meeting SLA and quality targets.
Education
Tarlac National High School (2009 - 2013)
Dalayap Elementary School (2004 - 2009)
