Jegan P

PMP-Certified Senior Project & Program Manager with 19+ years of experience in Telecom, Technology, Enterprise connectivity, network infrastructure and service delivery. Proven experience in managing end-to-end project lifecycles from initiation and planning through implementation, Service readiness and closure. Strong capability in PMO governance, program reporting, and customer management, vendor coordination, RAID and dependency management, change control, financial control, SLA governance and executive reporting.

Experienced in large-scale, multi-site network and data-centre connectivity programs for enterprise and global customers.

Senior Customer Project Manager at Vodafone Idea Ltd. (2021-01 – 2026-06)

As a primary interface to Customer Managing and governance of end-to-end delivery of enterprise telecom services, transformation projects and Enterprise solutions within defined scope, committed timelines, budgets and quality standards, from initiation through closure.

• Led enterprise service delivery across discovery, planning, implementation, user adoption and post-go-live support.
• Develop and managing detailed project plans covering scope, objectives, milestones, resources and deliverables.
• Coordination - business stakeholders, technology teams, implementation partners, consultants and vendors to ensure delivery against business objectives.
• Project governance through RAID logs, dependency tracking, change control, budget management, risk mitigation, status reporting and executive updates.
• Organizing steering committee meetings and governance forums, providing clear visibility of progress, risks, dependencies, issues and key decisions.
• Managing client project performance updates, progress reviews, escalations handling from clients and internal teams, and governance meetings with clients and meeting clients expectations.
• Leading change management activities including stakeholder communication, UAT, training coordination and adoption planning.
• Responsible for Budget CAPEX and OPEX management
• Ensured delivery quality through documentation, testing outcomes, implementation readiness, post-implementation reviews and lessons learned.

Project Manager at Vodafone Idea Ltd. (2018-09 – 2021-01)

Managed end-to-end service delivery for telecom and ISP customers, ensuring timely implementation and activation of high-capacity international and domestic connectivity services.

• Led delivery of IPLC, NPLC and ILL bandwidth services, coordinating network teams, carriers, vendors, service partners and customers from order acceptance through service activation.
• Managed strategic accounts including Etisalat, du, Dialog Axiata, Singtel, Sify, TCL and Airtel.
• Drove technical issue resolution, implementation tracking, customer communication, escalation management and service acceptance while meeting committed delivery timelines and SLAs.

Service Delivery Manager at Vodafone India Ltd. (2011-10 – 2018-09)

Managed end-to-end service delivery of enterprise fixed-line connectivity solutions including MPLS, ILL and NPLC for key enterprise accounts across Karnataka.

• Led nationwide deployment of approximately 3,000 MPLS connectivity locations, coordinating planning, field implementation, network readiness, testing and service activation.
• Managed cross-functional delivery teams and external partners to resolve implementation dependencies, technical issues, access challenges and customer escalations.
• Ensured delivery compliance across scope, schedule, quality, SLA and customer acceptance requirements.

Project Manager at Wipro Infotech (2010-08 – 2011-10)

Managed service delivery for Vodafone enterprise customers as part of Wipro's managed services partnership with Vodafone.

• Led implementation and delivery of PRI, ILL, NPLC, IPLC and MPLS services across Gujarat.
• Coordinated network engineering, field teams, vendors and customer stakeholders across order fulfilment, installation, testing, commissioning and service activation.
• Managed delivery issues and escalations to ensure adherence to committed timelines and service requirements.

Service Delivery Manager at Aircel Business Solutions (2009-09 – 2010-07)

Managed order fulfilment and end-to-end wireline service delivery for enterprise customers across the Eastern Region.

• Coordinated internal technical teams, field resources, vendors and customers to ensure timely implementation and service activation.
• Monitored delivery milestones, resolved implementation issues and managed customer escalations through service acceptance.

Service Delivery Manager at Reliance Communications (2007-10 – 2009-09)

Managed service delivery for retail and enterprise connectivity services across the South Gujarat region.

• Coordinated order fulfilment, installation, testing, activation and customer handover across multiple service categories.
• Managed field teams and internal stakeholders to resolve delivery issues and meet customer commitments.

Project Engineer at Bharti Airtel (2005-11 – 2007-09)

Managed installation and commissioning of broadband services across the Ahmedabad region.

• Coordinated field implementation activities, technical readiness, installation schedules, testing and customer activation.
• Worked with field teams and network operations to resolve technical and installation issues and ensure timely service delivery.

Bachelor's of Engineering – Madurai Kamaraj University (2002)