Jellie Artus

Well-trained customer service professional with experience handling inbound calls and delivering excellent customer support. Experienced HR Generalist and HR Manager with expertise in recruitment, employee relations, onboarding, performance management, policy implementation, and HR operations. Strong background in financial and banking services operations, particularly in check processing, credit verification, and account management.

Customer-focused and results-driven professional with the ability to build positive relationships, resolve issues efficiently, and contribute to organizational success. Proficient in computer data entry with a high level of accuracy and attention to detail. Experienced in using SAP to manage and reconcile accounts, resolve account-related issues, and support business operations.

Strong organizational, communication, and problem-solving skills with the ability to work effectively in fast-paced environments and manage multiple priorities.

HR Manager and Generalist - New Star Call Center Ph. Incorporated.

(2025-12)

• Manage end-to-end recruitment process (job posting, screening, interviewing, onboarding)
• Oversee employee records and ensure HR database is up to date
• Handle employee relations, grievances, and disciplinary actions
• Coordinate onboarding and orientation for new hires
• Monitor attendance, leaves, and payroll coordination with finance
• Ensure compliance with labor laws and company policies
• Conduct performance review processes and support managers with evaluations
• Organize training and employee development programs
• Maintain a positive workplace culture and employee engagement initiatives
• Create contract for employees probationary and regularization
• Prepare and process payroll on a semi-monthly, or monthly basis
• Review and verify employee attendance, time records, overtime, and leave
• Generate payroll reports and employee payslips
• Handles employee enrollment for mandatory government benefits (SSS, PhilHealth, Pag-IBIG) using employer portals
• Handles the monthly remittance of employees' mandatory government contributions for the branch

HR Generalist - Armorak Lending Inc.

(2024-02 - 2025-12)

• Manage end-to-end recruitment process (job posting, screening, interviewing, onboarding)
• Oversee employee records and ensure HR database is up to date
• Handle employee relations, grievances, and disciplinary actions
• Coordinate onboarding and orientation for new hires
• Monitor attendance, leaves, and payroll coordination with finance
• Ensure compliance with labor laws and company policies
• Conduct performance review processes and support managers with evaluations
• Organize training and employee development programs
• Maintain a positive workplace culture and employee engagement initiatives
• Handles the monthly remittance of employees' mandatory government contributions for the branch

Collection Associate - Security bank - Makati City

(2022-05 - 2024-02)

• Collecting Money over the phone inbound and outbound
• Handling Concern and other Inquires
• Handling irate Client
• Another admin works
• Handling EOD Report
• By Next month I also handling some skips tracing account

Transaction Processing Associate - Accenture Philippines - Mandaluyong City

(2021-02 - 2022-03)

• Billing and Invoicing via SAP
• Fixing the meters and amount of Account of Client
• Fixing other assignment given by superiors

HR Generalist - AMA Rural Bank - Mandaluyong City

(2017-11 - 2020-12)

• Assist in recruitment (posting job ads, scheduling interviews, coordinating with candidates)
• Maintain and update employee records and HR database
• Process employee onboarding and offboarding documentation
• Track attendance, leaves, and daily time records
• Support payroll preparation by verifying attendance and deductions
• Assist in handling employee concerns and escalating issues when needed
• Help implement HR policies and procedures
• Coordinate training sessions and employee engagement activities
• Prepare basic HR reports (attendance, turnover, hiring status)

Collection Specialists - Fintech Company - Taguig city

(2017-04 - 2017-10)

• Collecting Money over the phone inbound and outbound
• Handling Concern and other Inquires
• Handling irate Client
• Handling team once my superior not around
• Sending Daily, Weekly and Monthly Report

Customer Services Representative Shakey's Account - Teleperformance

(2016-02 - 2017-04)

• Collecting Orders over the Phone
• Handling Concern and other Inquires
• Handling irate Client

Credit Investigator and Collection Assistant - Bank of Makati Inc. (Savings Bank) - Makati City

(2012-03 - 2015-08)

• Collecting Money over the phone inbound and outbound
• CI over the phone and Field CI and Field Collection if needed
• Handling Concern and other Inquires
• Handling irate Client
• Sending Daily, Weekly and Monthly Report
• Handling Petty cash
• Evaluate client requirements
• Monitoring CI and Collection of my Team Mates
• Office in Charge if Supervisor is not around
• Handling minutes of the meeting every day

Production Assistant - Paperless Trail Inc. - Makati City

(2011-06 - 2012-03)

• Mapped Tracing
• Digitizing

BS - Psychology - New Era University (2006 - 2011)

Secondary - Rizal High School (2002 - 2006)

Elementary - Tipas Elementary School (1996 - 2002)