CSR/Fraud Prevention Analyst - The Results Companies - Pasig City
(2015-11 - 2018-10)
- Assist customers in sending money, amendments, and refund requests
- Investigate, review, conduct interviews, monitor, advice and guide for possible scams (Fraud Prevention)
- Review patterns for potential fraud
- Ability to think critically, analyze data, make difficult decisions and solve complex problems
- Excellent navigation and conversational skills to understand potential risks in making decisions
- Updating and proper documentation on the account
- Excellent navigation of Dos based and Salesforce to decide whether transaction is to be approved or refunded
CSA/KYC Associate - Remitly Inc. - Mandaluyong
(2019-03 - 2021-10)
- Assist customers via phone calls, chat, and emails
- Review disputed transactions
- Provide technical support due to transactions/money transfers that was not processed via online successfully
- Coordinate with partner banks/aggregators to provide expedited resolutions
- Familiarized with Salesforce and CRM for proper escalation and knowledge base
- Assist through slack channels within the onshore and offshore team in expediting concerns
- Review amendment requests queue prior to approval of transactions
- Reviewing the partner reviews queue prior to approval of transactions
- Review customer's documents prior to approving transactions in KYC status through multiple send corridors
- Updating and proper documentation on the account
Community Support Specialist - KDCI Co. - Pasig City
(2022-02 - 2024-02)
- Assist homeowners with their billing and association dues, understand in providing accurate information related to accounting
- Assist in making payments over the phone and technical concerns through their portal accounts
- Send requested documents through email (Welcome Letters for Onboarding Communities and Homeowners, CCR's and Bylaws, Statement of Accounts, Amenity Policies, Violation Notices and Maintenance Issues and Requests)
- Escalate concerns to designated community managers through email and slack
- Review processes for each department for architectural requests, general queries, closings, amenities, violations, and maintenance to provide resolution and information
- Assist through slack channels within the onshore team to expedite concerns
- Experienced and familiarity of using spreadsheet as knowledge base
- Return missed calls and email queues to the homeowner's
- Updating and proper documentation on the account
Loan Documentation & Administrator / Business Development - Talino Venture Studios - Pasig City
(2024-06 - 2025-03)
Entry level in a start up as a business development associate with responsibilities such as: Research potential clients, markets, or partners, Set up meetings for account executives or senior BD managers, Maintain records in CRM (Hubspot), Work with marketing on campaigns, Prepare reports to guide strategy and processes, Support sales and partnerships with data and logistics.
- Gathering information for the loan applications
- Evaluating credit histories for applications
- Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application
- Researching and correcting mistakes in applications for clients
- Reviewing file documentation for missing or erroneous information
- Meeting loan application deadlines
- Assisting with requests and tasks needed to complete and process applications
Service Advocate - Guided Outsourcing Inc. - Pampanga City
(2025-04 - 2025-12)
- Client Data Management: Regularly update and maintain client information in internal systems, ensuring accuracy and completeness
- Form Creation & Distribution: Prepare, distribute, and track forms related to client accounts, tax services, and financial planning, ensuring timely delivery and proper documentation
- Client Setup: Assist with the initial setup of new clients, organizing their information in systems and ensuring data consistency across platforms
- Database Clean-Up: Participate in periodic data clean-up projects, ensuring the integrity of client and firm data within internal systems
- Support Front-Line Advocates: Provide operational support to client-facing associates by handling essential tasks that allow them to focus on client facing issues
- Task Coordination & Process Improvement: Ensure tasks are completed on time and communicated efficiently and appropriately
- Operational Excellence: Identify and implement process improvements that can enhance the accuracy and efficiency of middle office tasks
