Jen Encinas

Motivated and results-driven BSIT graduate with nearly 5 years of experience in operations, customer service, team leadership, and administrative support. Seeking an onsite or hybrid opportunity where I can leverage my technical knowledge, organizational skills, problem-solving abilities, and strong work ethic to support business operations, contribute to team success, and continuously grow professionally.

Shift Manager in McDonald's Karuhatan - Golden Arches Development Corporation - Karuhatan

(2025-07 - 2026-06)

• Oversaw daily store operations, team performance, and customer service to achieve operational goals and maintain service excellence.
• Managed staff scheduling, cash handling, inventory control, and operational reporting while ensuring compliance with company policies and food safety standards.

On the Job Trainee (OJT) - City Hall of Valenzuela - Valenzuela

(2024-12 - 2025-05)

• Assisted in administrative tasks, filing, and documentation.
• Coordinated with departments and supported processing of permits and reports.

Service Crew in McDonald's NLEX Drive and Dine - Golden Arches Development Corporation - NLEX

(2021-10 - 2025-07)

• Assisted customers with orders and ensured positive guest experience.
• Prepared food and maintained cleanliness and quality standards.

Bachelor of Science - Information Technology - Our Lady of Lourdes College (2025)

Senior High School - Humanities and Social Sciences - Our Lady of Fatima University (2019)

Junior High School - Grade 10 - Maysan National High School (2017)