Jen Gile

I am an Operations Analytics & Automation Consultant with over 15 years of experience designing dashboards, building automated tracking systems, and managing data-driven processes. I specialize in transforming complex operational requirements into clear, reliable, and scalable solutions using Google Sheets and MS Excel, including advanced formulas, scripting, and live reporting tools. I have supported small to medium-sized businesses across global markets, working with clients in Telecommunications, E-Commerce, SaaS, Financial Services, Construction, and Hospitality.

My work focuses on improving visibility, accuracy, and efficiency through well-structured systems and automation. In addition to consulting, I am an experienced coach and trainer, delivering learning programs on data management, advanced formulas, automation, and dashboard development for local government units and private organizations in the Philippines.

Executive Analyst – CRM Admin and Operations at Veritas Organization – A Geneco Reseller (Present)

My role and function is the central analytical and operational backbone supporting telemarketing, sales, after sales and management team by transforming raw operational data into structured, trackable and decision-ready insights. I designed and owned process standardization, reporting accuracy, and system optimization across multiple trackers and departments.

Marketing Data Analyst at AmazingCo Australia (2025-02 – 2025-12)

Handle ETL processes for Metabase reports in the Sales and Marketing Department, maintain a database covering multiple company verticals (AUS, CA, USA, NZ, UK), create templates, support ad hoc report requests. Create Dashboards in Mixpanel for Marketing Campaigns and other Marketing Related metrics

QA CRM and Sales Delivery at AmazingCo Australia (2013-04 – 2025-02)

Handles Booking inquiries, Feedback responses and escalations. CRM entry audit and other Admin related tasks in the Sales and Delivery team

Program Ops Admin Support at SaaS Academy (2021-11 – 2025-05)

Managing group coaching calls attendance and feedback tracking, processing recordings on Vimeo and SaaS Campus through Membership.io, managed community tickets and Wins via CRM HubSpot, performs Admin Support and tasks for the operations team.

Google Sheets and Database Support at Avocado Guild (2021-08 – 2022-10)

My job involves maintaining and optimizing dashboards that track player growth, ensuring accuracy in Google Sheets formulas, and managing financial data for a growing guild. With the business expanding from 4,500 to a goal of 10,000 players by year-end, my role focuses on frequent formula adjustments and efficiency improvements.

Google Sheets Support at LocalVR (2021-08 – 2022-10)

My role mainly focuses on preparing their data sets for Salesforce upload, mostly efficient data clean-up, requiring complex google sheets formulas

Consultant; MS Excel and Google Sheets Coach and Trainor at XcelHub (2020-02 – 2023-04)

Works as a consultant and coach handling MS Excel training to employees of different companies locally and internationally such as Solaire, AWO, HelloChef, Dunsk Kuhner, PhilHealth, Teleperformance, MR DIY, Unilever PH, Maxicare, H&M, Emperador, Intertek

Planning Team Support at Valoroo – Surge Logistics Company (2020-11 – 2021-01)

• Monitors Shipping Schedule and incoming loads and assign them respectively to designated drivers and teams

Financial Reconciliations and Reports Analyst – Finance Department at YourTechforce (2017-11 – 2021-02)

As the company expands, I transitioned to assisting the Finance Department, handling payment reconciliations, disputes, and investigations, along with ad-hoc reports. Since subcontractor payments rely on Google Sheets, I utilize and optimize processes by creating formulas and structured sheets for greater efficiency and accuracy.

Business Support Manager – Field Delivery Team at YourTechforce (2017-11 – 2021-02)

As part of a growing workforce company, I manage a team of Business Support Officers overseeing HR, compliance, work schedules, deliverables, and other admin tasks. Handles reporting, live monitoring sheets and database maintenance for job submissions and technician assignments in the field.

Admin Support – QBO entries at Full Flavour Telco (2017-07 – 2019-12)

Handle internet activations for new connections using FullFlavour tools and provide ad hoc administrative support related to new connections. Manages QB entries as well.

Admin Support: Sales and Delivery Partner at AmazingCo Australia (2013-04 – 2023-01)

Handles QA on CRM entries. Process and maintains Feedbacks of customers as well as escalation. Provides Quotes for Booking inquiries

Payment Processor/Admin Support/Weekend Sales Support at Cleaningpros (2015-10 – 2016-11)

• Handles Account Receivables and Process payments in company’s payment facility (linked through QuickBooks)
• Creates profile of closed deals via the company’s CRM
• Monitors incoming sales inquiry and take inbound and outbound calls for after office hours and weekend inquiries, scheduling and booking

Recruitment Coordinator at BigR.io (2014-11 – 2015-09)

I assist in scheduling interviews, editing resumes, and prepare interview documents. Supporting the manager, I also perform calendar management, oversee leads lists transitioning from Salesforce to HubSpot, take notes during conference calls, and coordinate meetings with prospect

Customer Service and Admin Support at The Arrival Store (2013-10 – 2014-10)

Handles email management by answering inquiries, assigning emails to the appropriate departments, and sending reminders for payments and unreturned phones. I also manage customer feedback by sending batch emails for surveys. Additionally, I oversee Magento ticketing and maintenance, which includes monitoring tickets, updating customer orders with reminders and address changes, creating ticket response templates, adding new products as instructed by IT, and tagging orders in Magento.

Support Specialist I, Reporting and Analytics at XACT AnswerX (2007-11 – 2011-02)

As a Support Specialist Level 1 at a BPO in Orlando, my main task is to handle technical support and administrative tasks, including:

• IT Support: Troubleshooting, virus removal, PC maintenance, and tools installation.
• Account Management: Setting up emails, logins, access, and remote desktop configurations.
• Quality Monitoring: Call monitoring and agent performance evaluation.
• Report Generation: Creating reports for tracking and analysis, and submitting Daily, Weekly, Monthly and Annual Reports to different Campaign and Accounts

Technical Support Representative (DSL Technician for Qwest); Back Office Support (MCI-Verizon Business) at Sykes Asia Inc (2005-10 – 2007-11)

• Performs level 1 call support for internet connectivity
• Back-office admin support for Directory Listing of Verizon Subscribers

General Admin Staff at Office of Councilor Rene Carl S. Cayetano – Muntinlupa City Hall (2003-07 – 2005-07)

• Prepares Vouchers and Budget Summary, admin tasks, process disbursement and other admin related tasks

Marketing Staff at ProSearch Inc. / AC Nielsen Philippines Makati (2002-03 – 2002-06)

• Creates PPT presentation, and graphical designs from Survey data

Marketing Assistant at NetCiti.Com (2001-03 – 2002-02)

• Creates Quotations and materials for project biddings

HRIS at Zuellig Pharma Corporation (2000-06 – 2001-02)

• Maintain 201 files and other HR Admin related tasks

Bachelor of Science in Computer Science – Adamson University (1993 – 2000)

Modules in Computer Fundamentals and Pascal Programming – De La Salle University – IMPACT Center (1991 – 1992)

Secondary Level – Paco Catholic School (1987 – 1991)

Intermediate Level – Paco Catholic School (1981 – 1987)