Jesusa Tadefa

Corporate Travel Consultant with over four years of experience in the travel industry, specializing in corporate and leisure travel. Experienced in managing domestic and international travel arrangements using Sabre GDS while ensuring compliance with client-specific travel policies and travel approval guidelines. Knowledgeable in complex itinerary planning, exchanges, refunds, schedule changes (SKCHG), hotel and car reservations, invoice processing, and traveler support.

Previously supported the Philippine Airlines leisure account using Amadeus GDS (Point-and-Click). Committed to delivering accurate, efficient, and customer-focused travel solutions.

Corporate Travel Consultant - WNSGlobal Services – ALTOUR (Formerly Travel Leaders Corporate)

(2022-12)

• Manage domestic and international corporate travel arrangements using Sabre GDS.
• Book flights, hotels, and rental cars according to each client's travel policies and preferred suppliers.
• Support travelers from the Massachusetts Institute of Technology (MIT), ensuring compliance with the Fly America Act for government-funded travel.
• Book hotel accommodations based on GSA Per Diem lodging guidelines to support reimbursement requirements.
• Ensure travel bookings comply with client approval thresholds and corporate travel policies.
• Handle complex and multi-city itineraries.
• Process ticket exchanges, reissues, refunds, and cancellations.
• Manage schedule changes (SKCHG).
• Perform queue management to ensure timely processing of travel requests.
• Process hotel and car rental invoice documentation.
• Provide after-hours travel support during urgent travel situations.

Customer Service Representative – Philippine Airlines Contact Center (Leisure Travel Account) - Inspiro Relia Inc.

(2021-07 - 2022-12)

• Assisted customers with domestic and international leisure travel bookings.
• Used Amadeus GDS (Point-and-Click) to create and modify reservations.
• Processed itinerary changes, cancellations, and rebookings.
• Assisted passengers with seat selection, baggage inquiries, and flight information.
• Delivered professional customer service while resolving travel concerns.

Medical Society - Philippine Society for Gynecologic Endoscopy (PSGE) - Diliman, Quezon City

(2011-04 - 2012-11)

Customer Service Representative (Cashier) - Red Ribbon Bakeshop Inc. - North Fairview, Quezon City

(2013-08 - 2014-01)

Frontliner / Crew Store Representative (Cashier) - JCO Donuts and Coffee - Quezon City

(2014-02 - 2014-12)

Sales Associate - Conqueror International Inc. (RUSTY LOPEZ) - Sto. Niño, Marikina City

(2017-10 - 2018-05)

Liaison Clerk / Sales Associate - Servicon Inc. - 477 Old Sta. Mesa, Manila

(2021-02 - 2021-06)

Computer Secretarial - Computer Secretarial - Dominican Institute of Computer Technology (2009 - 2013)

Technical Vocational College - Parang High School (2005 - 2009)

St. Mary Elementary School (1998 - 2004)

Computer Secretarial - Computer Secretarial - Datamex Institute of Computer Technology