Jennifer Corpuz

Versatile and results-driven professional with over 14 years of experience spanning Legal Case Management, Insurance Operations, and a foundational background in Health care. Proven track record as a Subject Matter Expert navigating complex legal policies, insurance workflows, and regulatory compliance. Expert in optimizing case outcomes, managing high-risk customer data, and leading cross-functional teams in high-volume, fast-paced environments.

Legal Case Specialist at Manulife Data Services Inc. (2021-01 – Present)

• Legal Document Analysis: Reviewed and processed highly sensitive legal documents, including Powers of Attorney, guardianships, trust instruments, probate appointments, and court orders.
• Risk Mitigation: Evaluated document acceptability for annuity contracts and fixed products; drafted specialized legal curing letters to customers and legal counsel for non-acceptable submissions.
• Regulatory Research: Researched U.S. state and Canadian provincial laws governing fiduciary roles to ensure cross-border compliance.
• Process Optimization: Redesigned internal workflows for legal document handling, dramatically reducing processing turnaround times.
• Issue Resolution: Identified latent legal risks embedded within work queues, preparing factual memoranda to escalate complex cases to corporate counsel.
• Stakeholder Management: Served as the primary point of contact for contract owners, attorneys, beneficiaries, and financial advisors regarding legal and contractual issues.
• Subpoena Compliance: Conducted deep-dive customer database searches to identify and restrict responsive products upon receipt of subpoenas and restraining orders.

Subject Matter Expert (SME) at Manulife Data Services Inc. (2017-01 – 2021-01)

• Leadership & Escalations: Provided high-tier helpline support, managed complex issue resolution, and served as formal backup for Team Supervisors.
• Quality Control: Conducted routine quality assurance reviews on team transactions to maintain compliance and accuracy standards.
• Talent Development: Mentored and coached new Customer Service Associates (CSAs), facilitating onboarding training and skills development.
• Reporting & UAT: Assisted leadership with operational reporting metrics and acted as a core resource for User Acceptance Testing (UAT).

Customer Service Specialist at Manulife Data Services Inc. (2012-01 – 2017-01)

• Delivered high-quality customer support, consistently meeting and exceeding key performance indicators (KPIs) for volume and quality.
• Managed data entry and document retrieval systems across legacy insurance databases.

Paralegal Training Program Certification – University of the Philippines (2022-01 – 2022-01)

Bachelor of Science in Nursing – St. Jude College Manila (2004-01 – 2008-01)