Jennifer Narciso

Marketing and Social Media professionals with several years of experience in the gaming and digital entertainment industry. Experienced in social media page handling, content posting and promotion, player and agent recruitment, community engagement, customer acquisition, and marketing campaign coordination. Skilled in communicating with players, agents, and business partners, promoting gaming products and campaigns, monitoring performance, and preparing marketing reports.

Adaptable, organized, and experienced in both online and offline marketing operations.

Offline Admin Specialist - DigiPlus Interactive Corp.

(2026-01 - 2026-06)

• Handles administrative and operational support for offline marketing activities.
• Prepares reports, maintains records, and monitors documentation.
• Coordinates with internal departments to ensure smooth business operations.
• Assists in scheduling, inventory monitoring, and project coordination.

Senior Support Online Marketing Specialist - DigiPlus Interactive Corp.

• Built and maintained strong relationships with key/master agents, individual agents, players, customers, and business partners for almost 4 years.
• Provided online customer and agent support by responding to inquiries and assisting with account concerns, promotions, guidelines, reports, and other operational concerns.
• Assisted players and agents with KYC (Know Your Customer) verification, providing step-by-step guidance and explaining verification requirements.
• Managed and assisted in handling social media pages and online communities for gaming-related promotions, campaigns, customer engagement, and player support.
• Communicated directly with players and potential agents through social media pages, responding to inquiries and assisting those interested in becoming agents.
• Created, posted, and shared promotional content, announcements, campaign updates, marketing materials, and guidelines across social media and online platforms.
• Actively sourced and engaged potential players and agents through social media and other online platforms to support customer and agent acquisition.
• Engaged with potential customers, players, and online communities and assisted in converting leads into active customers.
• Promoted company products, gaming services, campaigns, bonuses, and promotional offers to increase customer acquisition and player engagement.
• Followed up with leads, inactive customers, and players to encourage reactivation and continued engagement.
• Assisted agents and partners with salary and commission-related concerns, account issues, reports, and other operational concerns.
• Monitored agent accountancy and prepared daily account reports, including GGR (Gross Gaming Revenue) and other performance-related information.
• Coordinated with internal teams regarding agent salary/commission concerns, account issues, discrepancies, and other support requests.
• Provided marketing materials, campaign information, promotional updates, and guidelines to agents and business partners.
• Assisted in implementing marketing campaigns and promotional strategies to increase engagement, customer acquisition, and conversions.
• Monitored social media engagement, customer activity, agent performance, and campaign results and prepared regular marketing reports.
• Analyzed conversion results, customer feedback, and campaign performance to identify opportunities for improvement.
• Conducted meetings and presentations with potential business partners to discuss partnership opportunities, promotions, and business programs.
• Maintained regular communication and coordination with agents, players, customers, and business partners to ensure continuous support and strong business relationships.
• Monitored customer engagement and campaign performance within assigned areas and provided recommendations based on field observations and results.

Customer Conversion Specialist ( Customer Service Specialist ) - BingoPlus

(2021 - 2022)

• Assisted customers, players, individual agents, and key/master agents through online channels by handling inquiries, concerns, and follow-ups.
• Guided customers and agents through KYC (Know Your Customer) verification, including providing step-by-step instructions and assistance with verification requirements.
• Maintained regular communication with key/master agents and individual agents, addressing concerns, providing updates, and coordinating requests related to operations and promotions.
• Managed and monitored assigned social media pages, where I directly communicated with players and potential agents who inquired about becoming agents or needed assistance.
• Responded to player inquiries and provided accurate information regarding promotions, campaigns, account-related concerns, and agent opportunities.
• Assisted in customer acquisition and reactivation by engaging with potential and existing players through online platforms.
• Coordinated with internal teams to resolve customer, player, and agent concerns and ensure timely resolution.
• Monitored agent and customer activity and prepared daily reports to track performance, inquiries, and operational concerns.
• Supported promotional campaigns by communicating guidelines, mechanics, and updates to agents and customers.
• Built and maintained professional relationships with agents, business partners, and customers while ensuring responsive and effective support.

HR Specialist/ Admin specialist - Intech Company Inc.

(2020-02 - 2021-11)

• Assisted in recruitment, employee onboarding, and personnel documentation.
• Maintained employee records and HR databases.
• Supported payroll and administrative HR functions.
• Administer the HR policies (company orientation) and ensure compliance with labor law
• Assist in performance management, timekeeping, payroll and benefits coordination
• Provided administrative support and handled company documentation.
• Assisted in report preparation and records management.
• Coordinated office activities and daily operations.
• Prepares invoices, billing, and payment requests
• Prepare the HR reports and assist in audits
• Prepare monthly reports such as budget and utilizations
• Manage day-to-day office administrative
• Coordinate office supplies, equipment, and procurement
• Assist in office maintenance and facility-related concerns
• Monitor petty cash and prepare liquidation reports
• Coordinate with internal Finance and other Department

Encoder/Payment Specialist - Big Emperor Technology Corporation - Macapagal Avenue, Mall of Asia Complex, Pasay City

(2019-02 - 2020-02)

• Performed data encoding and record maintenance.
• Ensured accuracy and confidentiality of company information.
• Processed and verified payment-related transactions and records.
• Maintained organized transaction records and assisted with daily payment operations.

Carpark Teller - Smart Park System Solutions Inc. - Unit 508-B Sen. Gil J. Puyat Ave., Makati City

(2017-10 - 2019-01)

• Processed parking payments and issued receipts.
• Assisted customers with parking-related concerns.
• Prepared daily cash reports and reconciliations.

Service Crew / Counter Person - Choice Gourmet Banquet Inc. (McDonald's) - Newport Mall, Pasay City

(2015-01 - 2016-08)

• Assisted customers and handled cashiering duties.
• Prepared food orders and maintained cleanliness standards.
• Provided quality customer service in a fast-paced environment.

Bachelor of Science in Business Administration - Operations Management - Emilio Aguinaldo College – Manila

Secondary Education - Pasay City South High School (2012)

Primary Education - Villamor Air Base Elementary School (2002 - 2008)