Jennifer Tesorero

Bringing a diverse background in customer service, education, and virtual assistance, I offer a well-rounded skill set suited to dynamic work environments. As a former Customer Service Representative, I developed strong problem-solving abilities and a client-focused approach to handling inquiries and resolving issues. My experience as an English Teacher strengthened my communication and organizational skills.

Currently, as a Virtual Assistant, I provide reliable and efficient support by managing tasks, coordinating projects, and streamlining daily operations to improve client productivity.

Real Estate Virtual Assistant - REVA Global

(2024-07)

• Manage CRM records, organize leads, conduct cold calling, and handle follow-ups to support real estate lead generation and sales operations.
• Build and update real estate websites, create and schedule social media content, and maintain accurate property and client information.

English Teacher/Adviser - Northridge Academy Inc.

(2023-07 - 2024-06)

• Delivered English lessons focused on grammar, literature, reading, and writing while adapting instruction to diverse learning levels.
• Served as class adviser by monitoring student progress, providing guidance, and coordinating with parents and school staff.

Customer Service Representative - Foundever (formerly Sitel)

(2022-07 - 2023-07)

• Assisted health insurance members with claims inquiries, benefits explanations, and issue resolution.
• Processed premium payments, updated account information, and ensured accurate transaction records.

Bachelor of Secondary Education - Major in English - Saint Mary's University (2018 - 2022)

Senior High School - Accountancy, Business, and Management - Saint Jerome's Academy (2016 - 2018)