Cindy de Ocampo

Detail-orientated virtual freight assistant with extensive experience in logistics management and supply chain optimisation. Proficient in coordinating shipments, managing documentation, and providing exceptional customer service. Committed to enhancing operational efficiency and supporting teams in achieving seamless freight processes.

Freight Operations Specialist - Cargo Express Freight - Remote Set Up

(2026-01)

• Load Management: Experienced in building loads, sending rate confirmations, and preparing accurate quotes.
• Shipment Tracking: Skilled in track & trace, providing proactive updates to ensure on-time delivery.
• Documentation: Proficient in uploading POD/BOL and maintaining complete records in TAI TMS.
• Carrier Communication: Managed daily calls with carriers and dispatchers to coordinate pickups and deliveries and resolve issues.
• Technology Proficiency: Handson expertise with DAT One, Highway, and TAI TMS for freight sourcing, carrier verification, and compliance.
• Communication Tools: Efficient in Front, Outlook, and Nextiva for email and call management, ensuring smooth client and carrier coordination.
• Operational Support: Delivered reliable administrative and logistics support, contributing to streamlined freight operations and customer satisfaction.

Executive Travel Advantage Setter - Luxury sassy Escapes - Remote - Part-time

(2026-02 - 2026-06)

• Connect with UK professionals to build targeted travel interest and engagement.
• Invite prospects to join Executive Travel Advantage email campaigns effectively.
• Collect and accurately tag emails in GoHighLevel to maintain organised contacts.
• Book calls for licensed travel agents only when trip intent is confirmed.

Appointment Setter - Kidney clothes Program Canada - Remote Set Up

(2023-04 - 2026-04)

• Handle high-volume outbound calls to schedule donation pickups efficiently.
• Record and verify customer details accurately in the Vicidial system with professionalism.
• Schedule follow-up calls to increase appointment setting success rates.
• Prioritise tasks to consistently meet or exceed daily call quotas.

Appointment setter - Call Centre Doctor - Remote -Part-time

(2025-08 - 2025-10)

• Conducted high-volume cold calls to engage homeowners and decision-makers.
• Qualified leads by identifying needs and scheduling consultant appointments.
• Maintained accurate CRM records of calls and follow-ups consistently.
• Collaborated with team to improve call strategies and lead conversions.

Telephone Interviewer - Dynata Global - Remote Set Up

• Conducted more than 500 daily outbound B2C calls to gather product, service insights and political cycle information.
• Engaged respondents to achieve high response and completion rates.
• Collected accurate survey data adhering to research scripts and standards.
• Maintained data quality, ensuring valid and usable research results.

Caregiving - COST Center For Women Inc - San Fernando La Union

(2011-01 - 2012-12)

Hospitality Restaurant Service - System Technology Institute College - San Fernando La Union

(2012-01 - 2012-12)

Caregiving - COST Center For Women Inc (2011-01 - 2012-12)

Hospitality Restaurant Service - System Technology Institute College (2012-01 - 2012-12)