
Jennilyn Siva
Service Officer / Management
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About
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Trustworthy teller skilled in working in customer-focused work environments and Offering strong knowledge of banking products and services. Willingness to take on added responsibilities to meet team goals.
Experience
Branch Service Officer at CitySavings Bank (2025-01 – 2025-06)
Manages the daily operations of a bank branch, focusing on cash management, teller and ATM operations, and ensuring customer service standards are met.
- Supervise staff, handle transactions, and may also be involved in sales support and compliance activities
Bank Teller at Enterprise Bank (2020-03 – 2025-01)
Under the direct supervision of the Branch Operation Officer, is responsible for the efficient implementation of established branch operations process and maintenance of accurate records of the routine transaction of the bank clients.
- Disburses loan proceeds to clients
- Facilitates check encashment
- Caters to deposits and withdrawals
- Accepts utility bill payment & remittances
Bank Cashier/Teller/New Account Clerk at South Bank (2015-10 – 2019-06)
Acts as the cash, vault custodian responsible for confidentiality of combination lock and accurate transaction processing.
- Issues official receipts for every payment received from clients, account officers, and inter branch transactions
- Ensures official receipts are properly filed and stored
- Releases change and loan proceeds and ensures that the cash disbursed is the exact or correct amount
- Keeps and controls blank check, post dated checks, cashier's checks, used stub of official receipts, used computation sheets
- Sees to it that serial numbers of cash vouchers, official receipts, petty cash vouchers and the like are in order
- Conducts daily cash count and ensures it balances with the transaction at the end of the day
- Attends to other matters as may be assigned by Superior and/or Branch Manager
Branch Cashier at Hills Finance Corporation (2012-10 – 2015-03)
Acts as the cash, vault custodian responsible for maintaining confidentiality and accurate financial records.
- Acts as the cash, vault custodian and must keep the confidentiality of its combination lock
- Issues official receipts for every payment received from clients, account officers, and inter branch transactions
- Ensures official receipts are properly filed and stored
- Sees to it that serial numbers of cash vouchers, official receipts, petty cash vouchers are in order
- Conducts daily cash count and ensures it balances with the transaction at the end of the day
- Attends to other matters as may be assigned by Superior and/or Branch Manager
Education
Bachelor of Science in Business Administration - Major in Financial Management – Bukidnon State University (BSU) (2008 – 2012)
Professional Education in Professional Education (2nd Semester) – Valencia Colleges Incorporated (VCI) (2015 – 2016)
Secondary in General Education – Valencia Colleges Incorporated (VCI) (2004 – 2008)
Primary in General Education – Valencia SDA Elementary School (1998 – 2004)

