Administrative Specialist (Transcription & Ops)
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Versatile operations specialist and team leader with 15+ years of experience in back-office support, IT troubleshooting, and transcription. Skilled in managing teams, preparing performance reports, and ensuring accuracy in data entry. Adept at remote work environments, with proven ability to deliver results under tight deadlines.
Operations Specialist at Smart Ecosystems Philippines Inc. (2023-12 – Present)
Managed back-office operations for Scale AI projects and prepared performance reports.
Team Lead / Supervisor at Ubiquity Global Services (2021-10 – 2023-06)
Supervised agents and managed performance metrics.
IT Support at InfoSmart Australia (2020-04 – 2021-04)
Oversaw IT support operations and infrastructure management.
CCTV Supervisor at Saudi Company for Hardware (2016-09 – 2018-09)
Led CCTV operations and ensured operational security.
Team Lead / Supervisor at Transcom Asia (2005-09 – 2010-01)
Managed team for Comcast DTA support and performance.
Account Executive / Loan Officer at NWTF, Inc. (2002 – 2004)
Provided financial services to women entrepreneurs.
Medical Representative at Biomedis, Inc. / United Laboratories (2001 – 2001)
Promoted pharmaceutical products to healthcare professionals.
B.S. Nursing in Nursing – Riverside College (2012 – 2015)
B.S. Commerce in Business Management – University of Negros Occidental-Recoletos (1996 – 2000)
