PUBC S&O SPECIALIST at DITO TELECOMMUNITY (2025-12 – 2026-06)
- Gathered and analyzed business requirements for ERP system enhancements, workflow improvements, and process automation initiatives.
- Configured and supported workflow approvals, user access management, and role-based permissions across multiple systems and portals.
- Handled incident, service request, and enhancement tickets (ART, SRT, BRT) while ensuring timely resolution within SLA.
- Provided technical and end-user support for system-related concerns, onboarding, access provisioning, troubleshooting, and issue resolution.
- Coordinated with Business Units, Sales Automation, SOC, BSS, OSS, and MSS teams for project implementation, validation, and support activities.
- Conducted User Acceptance Testing (UAT), validation, and deployment support to ensure system enhancements aligned with business requirements
- Managed onboarding and offboarding activities, including portal account creation, access replication, and account deactivation/reactivation
- Performed workflow enhancements, form configurations, and approval process updates based on operational requirements.
- Assisted in process improvement initiatives by identifying workflow gaps, validating system behavior, and recommending automation solutions.
- Monitored pending requests, compliance-related approvals, and operational deadlines to ensure smooth business operations.
- Collaborated with cross-functional teams and stakeholders to ensure successful project delivery and continuous operational support.
FUNCTIONAL CONSULTANT (O&M ENGINEER) at FUFU PHILLIPPINES (DITO TELECOMMUNITY) (2021-09 – 2025-11)
- Provide technical assistance and gathering requirements for the system enhancement.
- Provide technical operation support for the ERP system that is closely integrated with SAP IT system.
- Perform the System version release, this release includes updates, enhancements, bug fixes, and new features that have been developed and tested.
- Creating knowledge base documentation that provides detailed information and instructions on how to use software help users understand and operate the system effectively, troubleshoot common issues, and make the most of its features.
- Perform systematic root cause analyses.
- Identify corrective action required to improve designs and provide sound documentation of the investigation results.
- Perform User Acceptance Testing (UAT) before the deployment.
- Perform functional testing, evaluating the software's behavior by providing specific inputs and examining the outputs to ensure they match the expected results.
- Currently handling the Finance module, with occasional responsibilities for the SCM and Contract modules.
- Experienced in handling IT service requests, including troubleshooting, user support, and system configuration to ensure seamless operations.
IT INSTRUCTOR at STI COLLEGE – DASMARINAS, CAVITE – PHILIPPINES (2015-11 – 2021-06)
- System Integration and Advance System Integration (ERP System such as SAP Business One)
- Computer Fundamentals (Word Processors and Electronic Spreadsheets and PowerPoint Presentation)
- Office Productivity Tools 3 (Linux and OpenOffice.Org)
- Computer Programming 1 & 2 (Java)
- Computer Programming 3 (C#)
- Mobile Application Development (Android Studio)
IT INSTRUCTOR at STI COLLEGE – DASMARINAS, CAVITE – PHILIPPINES (2012-06 – 2015-05)
- System Integration and Advance System Integration (ERP System such as SAP Business One)
- Computer Fundamentals (Word Processors and Electronic Spreadsheets and PowerPoint Presentation)
- Office Productivity Tools 3 (Linux and OpenOffice.Org)
- Computer Programming 1 & 2 (Java)
- Computer Programming 3 (C#)
- Mobile Application Development (Android Studio)
OFFICE ASSISTANT/IT SUPPORT at ATLANTIS MARINE SERVICES L.L.C (2015-07 – 2015-08)
- Answer phones and transfer to the appropriate staff member
- Receive, sort and distribute incoming mail
- Maintain office filing and storage systems
- Update and maintain databases such as mailing lists, contact lists and client information
- Co-ordinate and organize appointments and meetings
- Ensure office equipment is properly maintained and serviced
- Perform work related errands as requested such as going to the post office and bank
- Assigned in making Purchase Order and Quotations.
- Responsible in filling important documents.
- Other task assigned by General Manager.
