Cyrus Dane Subol
MIT - Operations Team Lead/EUS
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About
Results-driven IT professional with experience in system administration, software development, network support, and troubleshooting. Skilled in identifying and resolving technical issues, optimizing IT infrastructure, and implementing solutions that improve operational efficiency. Strong communicator with a focus on individual or teamwork, continuous improvement, and learning new technologies.
Experience
Operation Team Lead - San Antonio Medical Center of Lipa, Inc. - Lipa, Philippines
(2025-06 - 2026-02)
Ensuring a bridge between Business needs and IT implementation by creating a technical specification on system for developers, by problem-solving and communication for data modeling.
End User Support Senior 1 - San Antonio Medical Center of Lipa, Inc. - Lipa, Philippines
(2021-07 - 2025-06)
Testing system for implementation and providing an end-to-end support and details for all departmental heads and hospital directors and doctors.
Technical Support level 2 and 3 - San Antonio Medical Center of Lipa, Inc. - Lipa, Philippines
(2019-11 - 2021-07)
Assisting on Technical Issues and minor system error
- Participated in multiple IT infrastructure projects, including database environment setup with a minimal script modification.
- Development of Hospital System with strong decision making
- Conducted research and implemented solutions using access point and network infrastructure.
- Monitoring KPIs ensuring the documents are in line with the general procedure's (ISO:19001 certified)
- Quality Assurance, testing, backup system and installation of program.
- Performed software and hardware maintenance and monitoring of server.
- Handling pc/printer/network/cctv trouble shooting and technical support.
- Coaching agents on technical and addition in communication skills
System Inventory Checker - San Antonio Medical Center of Lipa Inc. - Lipa, Philippines
(2024-10 - 2025-12)
Responsible for maintaining the accuracy of stock levels in a hospital pharmacy, ensuring physical goods match database records by conducting audits, updating inventory software, and identifying discrepancies to prevent stockouts or losses.
Customer Service Representative (Technical Level 2) Chat and Email Support - Teletech Lipa - Lipa, Philippines
(2018-08 - 2019-07)
- Billing
Education
Bachelor of Science - Information Technology - University of Batangas – Lipa Branch (2014 - 2018)
