Jerico Comedero
Real-Time Analyst
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About
Detail-oriented and results-driven professional with experience in customer service, sales, and real-time workforce management. Proven ability to improve productivity, team performance, and customer satisfaction in high-volume BPO environments. Strong communication, data analysis, and multitasking skills. Highly adaptable and eager to learn new tools and technologies.
Experience
Real-Time Analyst - ClearSource BPO - Pasig City
(2022-10 - 2024-06)
- Boosted agent productivity to 95% and attendance to 98%, leading to client approval for additional headcount.
- Monitored adherence and call volumes to maintain service level goals.
- Partnered with operations to resolve real-time challenges and implement efficient staffing solutions.
- Delivered insights through data reporting to improve service delivery and decision-making.
Customer Service Representative (Retail Account) - ClearSource BPO - Pasig City
(2021-10 - 2022-10)
- Responded to customer inquiries, processed orders, and provided product information via phone and chat.
- Achieved strong customer satisfaction and was promoted to Real-Time Analyst.
- Maintained high service standards while handling escalated concerns.
Customer Service Representative - Global Solutions (Continuum) - Mandaluyong City
(2019-08 - 2020-12)
- Supported members with healthcare benefit questions, authorizations, and billing inquiries.
- Part of the Coach team for onboarding and mentoring new hires, contributing to improved CSAT scores.
Sales Representative - Alorica Philippines - Quezon City
(2016-10 - 2019-03)
- Ranked in the Top 15 Sales Agents of 2017 for outstanding sales performance.
- Exceeded sales targets through effective upselling and personalized recommendations.
- Built and maintained strong client relationships and retention.
Education
Bachelor of Science - Electronics & Communications Engineering - Eulogio "Amang" Rodriguez Institute of Science and Technology (2015-04)
