Gab Baet

Detail-oriented Analyst with a proven ability to develop efficient solutions and recommend process improvements. Experienced in workforce management, forecasting and scheduling.

Real Time Analyst (2023-08 – Present)

• Monitor real-time service levels to ensure performance targets are consistently met.
• Analyze and manage staffing schedules based on interval data and operational needs.
• Support operations by generating and sharing timely reports with relevant teams.

Customer Service Representative (2022-12 – 2023-07)

• Worked in a team environment to ensure customer inquiries were answered promptly and accurately.
• Handled customer complaints and inquiries in a professional and courteous manner.
• Developed and maintained positive relationships with customers through excellent communication and follow-up skills.
• Resolved customer service issues in a timely and efficient manner.
• Implemented customer service policies, procedures and standards to ensure customer satisfaction.

Collections Specialist (2021-10 – 2022-11)

• Successfully collected on delinquent accounts and maintained a low delinquency rate.
• Developed and maintained strong relationships with customers to ensure payment was received in a timely manner.
• Analyzed customer accounts and financial data to identify potential collection issues.
• Managed a high volume of collection calls and emails.
• Negotiated payment plans and successfully resolved disputes.
• Maintained accurate records of collection activity.

(2010-08 – 2016-04)