Real Time Analyst (2023-08 – Present)
- Monitor real-time service levels to ensure performance targets are consistently met.
- Analyze and manage staffing schedules based on interval data and operational needs.
- Support operations by generating and sharing timely reports with relevant teams.
Customer Service Representative (2022-12 – 2023-07)
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately.
- Handled customer complaints and inquiries in a professional and courteous manner.
- Developed and maintained positive relationships with customers through excellent communication and follow-up skills.
- Resolved customer service issues in a timely and efficient manner.
- Implemented customer service policies, procedures and standards to ensure customer satisfaction.
Collections Specialist (2021-10 – 2022-11)
- Successfully collected on delinquent accounts and maintained a low delinquency rate.
- Developed and maintained strong relationships with customers to ensure payment was received in a timely manner.
- Analyzed customer accounts and financial data to identify potential collection issues.
- Managed a high volume of collection calls and emails.
- Negotiated payment plans and successfully resolved disputes.
- Maintained accurate records of collection activity.
