Desktop Support Technician - TTEC - Dumaguete Site
(2023-03)
- Troubleshoot and resolve desktop, hardware, and software issues for on-site employees.
- Install, set up, maintain, and repair computers, peripherals, and business applications.
- Perform PC imaging, workstation setup, hardware replacements, system upgrades, and device refreshes.
- Carry out site maintenance, technical support, and compliance tasks to keep systems running smoothly.
- Maintain Active Directory and MECM by performing user, device, and asset cleanup.
- Serve as the site IT point of contact for device refreshes, deployments, and other IT projects.
- Use MECM and Tanium to monitor device health, software compliance, and system performance.
- Manage and prioritize support tickets, ensuring timely resolution and accurate documentation.
- Track IT assets and prepare inventory, deployment, and stock reports.
- Create daily and weekly reports on IT incidents, ticket trends, and recurring issues.
- Work with regional IT teams to resolve complex hardware, software, network, and server-related issues.
- Provide friendly and timely technical support while keeping users informed throughout the resolution process.
Freelance Photo Editor - Arbor Lane Studios
(2022-01 - 2022-12)
- In charge of coordinating photo assignments by culling, editing, quality checking, exporting throughout
- Support these systems through remote access or site visits as needed by the clients.
Part-Time IT Technician - TerraTek Business Consulting and Services
(2022-04 - 2023-02)
- Responsible for installing, maintaining and repairing hardware & software components of the organization's computers/servers.
- Support these systems through remote access or site visits as needed by the clients.
Email/Chat Support Specialist - ECE Contact Centers Dumaguete
(2018-12 - 2021-12)
- Responded to customer queries via email or chat.
- Documented customer interactions.
Floorwalker - ECE Contact Centers Dumaguete
(2019-09 - 2020-03)
- Evaluate the performance of team members
- Ensure that correct procedures are followed and routinely give directions to team members on what to do and how to improve
- Perform coaching on struggling team members.
Data Technician - SPI Global
(2014-06 - 2019-11)
- Develop material for print and digital media using desktop publisher.
- Utilize designs that meet company's aesthetic and style guidelines.
- Collaborate with Graphic Designer to ensure text, layout specifications and other components complement one another.
- Create or work on blogs and company website content, as well as brochures, newsletters, brochures, forms and other materials
