Jessa Baquial
Detail-oriented Administrative Professional with experience in real estate operations, scheduling analysis, and customer service
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About
Detail-oriented Administrative Professional with experience in real estate operations, scheduling analysis, and customer service. Proven ability to manage documentation, coordinate stakeholders, and support financial processes including invoicing and commission tracking. Skilled in data management, reporting, and workflow coordination, with strong attention to detail and efficiency in fast-paced environments.
Experience
Company Administrator at Sleek Properties LLC (2025-10 – Present)
- Managed daily administrative operations, office coordination, scheduling, and client communications to support smooth business workflow
- Handled 50+ property listings across CRM systems, Property Finder, and Bayut with accurate updates and documentation management
- Prepared and processed real estate documents, contracts, invoices, commission tracking, and maintained organized company records
- Coordinated with agents, clients, developers, and external parties to support sales, leasing, and operational activities
- Generated reports, managed databases and spreadsheets, and provided administrative support to improve efficiency and organization in a fast-paced environment
Scheduling Analyst at The Results-CX (2023-03 – 2025-09)
- Developed and optimized workforce schedules based on business demand and staffing requirements
- Monitored performance metrics and adjusted schedules to improve productivity and service levels
- Collaborated with operations teams to forecast staffing needs and address workforce gaps
- Utilized data analysis to improve scheduling efficiency and operational performance
Real-Time Analyst at The Results-CX (2021-06 – 2023-03)
- Monitored real-time call center metrics including call volume, queue times, and agent availability
- Adjusted staffing and call routing to maintain service levels and operational efficiency
- Provided real-time insights to supervisors to resolve performance issues promptly
- Ensured adherence to schedules and optimized resource utilization
Customer Service Representative at The Results-CX (2019-04 – 2021-06)
- Provided technical support for TV, internet, and telephone services, resolving customer issues efficiently
- Diagnosed connectivity and hardware issues, minimizing service disruptions
- Delivered high-quality customer service and supported upselling of products and services
Licensed Financial Advisor (Part-Time) at Pru Life UK (2022-12 – 2025-09)
- Delivered financial planning and investment advice based on client needs and goals
- Analyzed financial profiles to recommend suitable insurance and investment solutions
- Maintained client relationships through regular reviews and updates
Assistant Bookkeeper (Internship) at Cold Link Asia Logistics Corp. (2024-01 – 2024-06)
- Assisted in financial record-keeping, data entry, and basic bookkeeping tasks
- Supported documentation and expense tracking processes
Education
Bachelor of Science in Management Accounting – University of Cebu Lapu-Lapu and Mandaue (2024)
