Jesseca Noveno

Healthcare administrative professional with 5+ years of experience in healthcare BPO, back-office operations, provider credentialing, insurance-related processes, and virtual assistance. Experienced in patient communication, appointment coordination, insurance eligibility and verification, referrals, medical records follow-up, documentation, data management, and healthcare workflow support. Known for being organized, detail-oriented, adaptable, and dependable in fast-paced environments.

Comfortable managing multiple priorities, learning new systems quickly, and working independently while maintaining professional communication with patients, providers, and internal teams.

Administrative Assistant / Healthcare Virtual Assistant - NEW U THERAPY

(2026-02 - 2026-09)

• Supported daily administrative operations for a fast-paced healthcare practice.
• Assisted with patient scheduling, appointment coordination, provider calendar management, and administrative follow-up.
• Performed insurance eligibility and verification-related tasks.
• Coordinated referrals and followed up on insurance and service-related requirements.
• Communicated with patients through phone, email, and text while maintaining a professional and empathetic approach.
• Coordinated requests involving medical records, documentation, medication-refill routing, billing-related concerns, and internal healthcare workflows.
• Maintained accurate administrative notes and documentation and monitored pending requests for timely follow-up.
• Worked across multiple communication channels and priorities while following clinic policies, SOPs, and established workflows.
• Adapted quickly to healthcare systems, tools, processes, and changing administrative priorities.
• Supported onboarding and training activities by helping communicate established workflows and procedures.

Credentialing Analyst - HEALTHCARE BPO

4 Years

• Managed healthcare provider credentialing and administrative processes.
• Reviewed and maintained provider information and supporting documentation with strong attention to accuracy.
• Coordinated follow-ups and monitored outstanding credentialing requirements.
• Maintained accurate records across multiple systems and databases.
• Worked within established healthcare processes, quality standards, deadlines, and confidentiality requirements.
• Communicated professionally with internal stakeholders regarding provider documentation and requirements.
• Managed multiple cases and priorities while maintaining productivity, quality, and attention to detail.

Back-Office / Deduction Analyst - HEALTHCARE BPO

6 Months

• Managed back-office administrative and data-related processes.
• Reviewed information for accuracy and completeness and investigated discrepancies.
• Maintained detailed records and documentation while following established procedures.
• Worked independently while meeting productivity and quality expectations.