Jessica Malacaya
Experienced Branch Manager with strong background in financial services, customer relations, and branch operations
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About
Experienced Branch Manager with strong background in financial services, customer relations, and branch operations. Over 7 years in branch leadership and 1 year in online customer service, skilled in client support, multitasking, problem-solving, loan processing, and team performance. Also trained in caregiving, with demonstrated compassion, patience, and practical care skills.
Experience
Branch Manager - Global SME Loans Inc
(2025-01 - 2026-01)
- Managed daily branch operations, staff supervision, and customer support.
- Ensured smooth loan processing, accurate documentation, and compliance.
- Handled client concerns, improved service quality, and achieved performance targets.
- Checking the clients statement of account and payments.
Customer Service Representative (Online) - Unknown
(2023-01 - 2024-12)
- Provided customer support through chat/email/call.
- Handled inquiries, complaints, and account assistance.
- Maintained efficient communication and quick issue resolution
- Collects payments, track orders.
Branch Head - Palawan Pawnshop Money Remittances
(2016-01 - 2023-12)
- Oversaw branch activities, cash management, and customer transactions.
- Maintained high levels of service accuracy and customer satisfaction.
- Trained and guided staff to meet operational standards.
- Foreign Exchange
- Vault Custodian
- Jewelry appraiser
- Experienced in high-volume customer handling and multitasking.
- Manage cashflow
- Manage sales and Target
- Compliance and Reporting
- Check branch permits
Education
Bachelor of Science in Business Administration - Marketing Management - Liceo de Cagayan University (2012-01 - 2016-12)
Caregiving NCII - Blessed Multi-Skills Training School and Assessment Center, Inc. (2024-01 - 2025-12)
