Aileen Muyo

Branch Manager at MOTORTRADE NATIONWIDE CORPORATION (2022-08 – Present)

Develop and implement the branch's business plan in alignment with company goals and targets.
Monitor branch performance in sales, collections, and profitability; take corrective actions as needed.
Identify new market opportunities and initiatives to grow sales and market share.
Oversee daily branch operations, including sales, service, inventory, and administrative processes.
Ensure compliance with company policies, standard operating procedures, and regulatory requirements.
Manage cash handling, branch banking, and ensure proper documentation of all transactions.
Recruit, train, and motivate staff to achieve performance standards and promote teamwork.
Set performance goals, conduct regular evaluations, and manage employee development and discipline.
Handle escalated customer issues and ensure consistent delivery of excellent customer service.
Analyze financial reports and maintain control of branch expenses and resource utilization.
Ensure optimal stock levels and proper inventory control to minimize loss or shortage.
Prepare and submit timely reports on sales, operations, and staff performance to management.
Promote company culture, integrity, and customer-centric values among branch employees.

Parts Custodian at MOTORTRADE NATIONWIDE CORPORATION (2019-05 – 2022-07)

Receive, inspect, and document all incoming stocks of parts, accessories, and oils.
Organize and store items properly, ensuring accurate labeling and accessibility.
Monitor inventory levels and initiate replenishment requests for fast-moving items.
Conduct periodic physical inventory counts and reconcile discrepancies.
Issue parts to service and sales departments accurately and record transactions properly.
Assist customers and internal staff in locating and pricing parts.
Support the sales of spare parts, accessories, and oils to achieve branch targets.
Maintain cleanliness and orderliness of the warehouse/parts room in compliance with 5S standards.
Ensure compliance with company procedures in parts movement, documentation, and reporting.
Prepare regular reports on inventory status, stock levels, and sales performance

Cashier at NATIONAL BOOK STORE (2017-11 – 2017-02)

Operate the cash register or point-of-sale (POS) system efficiently to process transactions (cash, card, or e-wallet).
Issue official receipts, handle refunds or exchanges, and ensure accuracy in all transactions.
Provide courteous and professional customer service during checkout, including greeting and assisting customers.
Ensure the cashiering area is organized, clean, and properly stocked with supplies (receipt rolls, bags, pens, etc.).
Handle and safeguard cash, ensuring accuracy and security at all times.
Balance the cash drawer and reconcile daily sales at the end of each shift.
Assist customers with inquiries, price checks, and concerns related to purchases or returns.
Follow company policies and procedures on cash handling, discounts, and promotions.
Coordinate with sales staff and the store supervisor regarding product availability and pricing concerns.
Support store operations by assisting in other duties when needed (e.g., restocking shelves, tagging, or inventory support).

Cashier at LANDMARK DEPARTMENT STORE (2016-03 – 2016-08)

Accurately operate the POS (Point of Sale) system, cash register and/or card terminal.
Scan items, verify pricing, and apply discounts or promotions correctly.
Receive payments (cash, cards, vouchers) and issue official receipts.
Give correct change and record transactions properly.
Process returns, exchanges, and refunds in accordance with store policy.
Maintain adequate change denominations and reconcile cash drawer accurately.
Greet customers at checkout and thank them upon leaving.
Respond politely and promptly to customer inquiries or concerns.
Uphold high standards of courtesy and professionalism.
Keep the checkout counter and surrounding area tidy and organized.
Restock supplies such as receipt rolls, bags, and change funds.
Stay updated on promotions, pricing, and loyalty programs.
Offer additional services or loyalty program registration when relevant.
Safeguard cash, receipts, and change fund per store policies.
Report any suspected fraud, theft, or irregularities immediately.
Complete end-of-shift procedures: count and hand over cash drawer, submit reports.
Assist in reconciliations and prepare for the next cashier's shift.
Assist in bagging, restocking, or helping customers as needed.

Cashier at WATSONS PERSONAL CARE STORE (2015-01 – 2015-06)

Process cash and/or charge transactions through the POS system according to company policies.
Handle customer payments and issue official receipts.
Manage loose change funds and reconcile cash drawer at end of shift.
Ensure accuracy of transaction records and safeguard against losses or fraud.
Handle returns, exchanges, cancellations, or payment mode changes as per store policy.
Greet customers courteously and provide friendly service.
Inform customers of promotions, loyalty programs, and digital services such as the Watsons app.
Assist with basic customer queries and escalate more complex issues when necessary.
Maintain checkout area cleanliness, organization, and safety.
Ensure counter merchandise displays and signage are properly arranged.
Comply with Retail Operating Standards (ROS) and internal control measures.
Apply suggestive selling techniques to help increase sales.
Promote digital services and loyalty rewards to customers.
Follow cash handling and data security protocols strictly.
Report discrepancies, suspicious transactions, or equipment malfunctions immediately.
Balance cash register and submit sales reports to supervisor at shift end.
Prepare the checkout area and change fund for the next shift.
Assist in bagging, light restocking, or other front-end duties during downtime.
Attend training sessions and stay updated on store promotions and policies.
Maintain professional appearance and punctuality.

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