Jessiel Enano

Results-driven and customer-focused professional with 2 years of experience in customer service. Skilled in handling customer inquiries, resolving complaints, processing returns and exchanges, and delivering excellent support through effective communication and problem-solving. Dedicated to providing outstanding customer experiences while contributing to business success.

Customer Service Representative (Shopee) - ePerformax Roxas - Roxas City, Philippines

(2024-06 - 2026-06)

• Assisted customers via email and live chat with inquiries related to orders, shipping, returns, refunds, and exchanges.
• Resolved customer concerns professionally and efficiently while maintaining a high level of customer satisfaction.
• Reduced refund requests by recommending suitable product exchanges and alternative solutions tailored to customer needs.
• Processed refunds, replacements, and order modifications accurately and in accordance with company policies.
• Managed multiple customer conversations simultaneously while consistently meeting response time and quality standards.
• Documented customer interactions accurately and maintained detailed records in compliance with company procedures.
• Encouraged satisfied customers to leave positive reviews, helping strengthen customer trust and support the company's brand reputation.

Bachelor of Science - Criminology - Capiz State University Dayao Satellite College (2023 - 2024)