Jet Ri

Results-driven Customer Service, Sales, Real Estate, and Virtual Assistant professional with 10+ years of combined experience supporting U.S.-based clients across telecommunications, real estate, and renewable energy industries. Expertise in customer service, billing support, hard sales, appointment setting, lead generation, quality assurance, CRM administration, email and live chat support, and order processing.

Sales Representative | Appointment Setter | CSR | QA at NY Essential Power Inc. (2021-02 – 2026-06)

• Contacted homeowners and qualified leads for solar appointments.
• Managed inbound/outbound customer communications.
• Maintained CRM records using GoHighLevel, Zoho CRM and Zendesk.
• Performed Quality Assurance calls after installations.
• Worked with Monday.com, JustCall, Kixie, ConnectUC and Slack.
• Met productivity and quality KPIs.

Customer Service Representative | Billing Specialist | Sales Representative at AT&T (2015 – 2020)

• Provided billing and customer support for AT&T customers.
• Resolved account, payment and service concerns.
• Exceeded sales goals through hard-selling products and services.
• Supported customers via phone, email and live chat.
• Maintained accurate CRM documentation and account notes.

Order Entry Specialist at AT&T

• Processed customer orders, upgrades and account modifications.
• Verified customer information and service eligibility.
• Handled order-related email and chat support.
• Collaborated with internal departments to ensure timely processing.