Jhaycob Emberga
Trust & Safety Professional
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About
A results-driven Trust & Safety professional with over 8 years of experience across Quality Assurance, Compliance, Technical Support, Fraud Analysis, and Content Moderation. Demonstrated expertise in HIPAA compliance, data privacy, AI/data annotation, beta testing, escalation management, and policy enforcement. Skilled in handling sensitive information, ensuring operational accuracy, and supporting user safety initiatives in fast-paced, compliance-driven environments.
Proven ability to collaborate cross-functionally, improve processes, and maintain high standards of quality and integrity.
Experience
Triage Specialist - Genpact - Bonifacio One Technology Tower, Taguig
(2025-06)
- Supported Meta's Facebook platform as a Triage Specialist under Genpact.
- Conducted technical troubleshooting and system performance analysis.
- Participated in beta testing activities to identify defects and improve operational readiness.
- Reviewed workflows and enforced process consistency and quality standards.
- Assisted in content moderation and data annotation initiatives supporting AI-driven processes.
- Collaborated with teams to enhance user experience and maintain platform integrity.
Final Quality Assurance - iFive Inc. - Pasig
(2023-08 - 2025-03)
- Conducted comprehensive reviews of medical records to ensure HIPAA compliance.
- Maintained strict confidentiality and safeguarded sensitive patient information.
- Verified adherence to compliance standards and data handling procedures.
- Restricted access to confidential information to authorized personnel only.
- Enforced best practices related to information security and regulatory compliance.
- Supported organizational initiatives focused on privacy protection and data integrity.
Senior Game Operations Specialist - GameOps - Manila
(2023-03 - 2023-07)
Senior Service Desk Analyst - HCL Technologies - Manila
(2021-09 - 2022-05)
Risk Management Representative - William Hill Group - Manila
(2020-07 - 2021-04)
Fraud Analyst - [24]7.ai - Manila
(2019-09 - 2020-01)
Game Support Representative - Telus International Philippines - Manila
(2019-02 - 2019-08)
Email Support Representative - [24]7.ai - Manila
(2018-10 - 2018-12)
Game Support Representative - Keywords Studios Manila - Manila
(2017-10 - 2018-04)
Technical Support / Helpdesk - Trec Pacific Corp. - Manila
(2015-08 - 2017-05)
Education
Secondary Education - Arellano High School (2003)
Undergraduate Studies - Pamantasan ng Lungsod ng Maynila (2004 - 2005)
