Jhaycob Emberga

A results-driven Trust & Safety professional with over 8 years of experience across Quality Assurance, Compliance, Technical Support, Fraud Analysis, and Content Moderation. Demonstrated expertise in HIPAA compliance, data privacy, AI/data annotation, beta testing, escalation management, and policy enforcement. Skilled in handling sensitive information, ensuring operational accuracy, and supporting user safety initiatives in fast-paced, compliance-driven environments.

Proven ability to collaborate cross-functionally, improve processes, and maintain high standards of quality and integrity.

Triage Specialist - Genpact - Bonifacio One Technology Tower, Taguig

(2025-06)

• Supported Meta's Facebook platform as a Triage Specialist under Genpact.
• Conducted technical troubleshooting and system performance analysis.
• Participated in beta testing activities to identify defects and improve operational readiness.
• Reviewed workflows and enforced process consistency and quality standards.
• Assisted in content moderation and data annotation initiatives supporting AI-driven processes.
• Collaborated with teams to enhance user experience and maintain platform integrity.

Final Quality Assurance - iFive Inc. - Pasig

(2023-08 - 2025-03)

• Conducted comprehensive reviews of medical records to ensure HIPAA compliance.
• Maintained strict confidentiality and safeguarded sensitive patient information.
• Verified adherence to compliance standards and data handling procedures.
• Restricted access to confidential information to authorized personnel only.
• Enforced best practices related to information security and regulatory compliance.
• Supported organizational initiatives focused on privacy protection and data integrity.

Senior Game Operations Specialist - GameOps - Manila

(2023-03 - 2023-07)

Senior Service Desk Analyst - HCL Technologies - Manila

(2021-09 - 2022-05)

Risk Management Representative - William Hill Group - Manila

(2020-07 - 2021-04)

Fraud Analyst - [24]7.ai - Manila

(2019-09 - 2020-01)

Game Support Representative - Telus International Philippines - Manila

(2019-02 - 2019-08)

Email Support Representative - [24]7.ai - Manila

(2018-10 - 2018-12)

Game Support Representative - Keywords Studios Manila - Manila

(2017-10 - 2018-04)

Technical Support / Helpdesk - Trec Pacific Corp. - Manila

(2015-08 - 2017-05)

Secondary Education - Arellano High School (2003)

Undergraduate Studies - Pamantasan ng Lungsod ng Maynila (2004 - 2005)