Michael Melendez

Trust and safety lead with 5+ years of experience in AI/ML data annotation (RLHF), trust & safety, and data quality operations. Proven ability to lead teams, improve model accuracy, and optimize high-volume workflows. Strong background in policy enforcement, risk analysis, and performance optimization in fast-paced environments.

Front Line Manager at Genpact Services LLC (2024-07 – 2026-03)

• Led 12+ analysts supporting trust & safety operations
• Ensured 100% audit compliance and consistent KPI/SLA achievement
• Improved workflow efficiency by resolving production issues and optimizing processes
• Drove performance using data-driven coaching and operational insights

Subject Matter Expert (Trust & Safety / Data Quality) at Genpact Services LLC (2023-03 – 2024-07)

• Handled complex escalations and policy decisions
• Trained teams to improve accuracy, consistency, and compliance

Triage Specialist (Technical Operations) at Genpact Services LLC (2022-07 – 2023-03)

• Managed bug triaging and issue resolution, reducing turnaround time

Trust & Safety Analyst at Accenture (2021-02 – 2021-10)

• Reviewed high-volume data for policy compliance and risk detection
• Maintained high accuracy and data security standards

AI Data Annotator / Data Quality Analyst at TeleworkPH Outsourcing Solutions Inc. (2019-02 – 2021-01)

• Performed data annotation and validation for AI training datasets
• Produced reports supporting data accuracy and model performance

Trust & Safety Analyst / Transaction Processing Associate at Accenture (2017-06 – 2017-12)

• Achieved strict productivity and quality targets while ensuring full compliance with platform policies

Operations Coordinator (Inventory & Reporting) at Aisha's Charm (2015-06 – 2016-06)

• Managed inventory tracking, reporting, and operational coordination in a high-volume retail environment

Bachelor of Science in Information Technology – Bulacan State University (2010 – 2014)