Jheanna Caya

Friendly and customer-focused individual with a passion for delivering excellent service and creating positive experiences. Reliable, approachable, and capable of working well under pressure. Seeking a position where I can contribute to customer satisfaction and team success.

Admin Staff at 8 Waves Waterpark & Hotel (2026-03 – 2026-06)

• Issue entry tickets.
• Accurately input, update, and organize resort records, and daily sales or logs into the system.
• Warmly welcome guests, answer inquiries, and efficiently resolve guest concerns or complaints.
• Process payments, check and verify daily cash flows, and ensure the cash register balances perfectly at the end of the shift.

Sales Admin at Rizal Park Hotel (2025-04 – 2025-06)

• Answer incoming phone calls and respond promptly to emails from future clients and guests.
• Provide detailed information about hotel rooms, event spaces, rates, and amenities to prospective clients.
• Process individual and group bookings accurately in the hotel system.
• Draft, send, and follow up on sales contracts and event agreements.
• Maintain client databases, update reservation logs, and assist the Sales Manager with daily administrative tasks.

Bachelor of Science in Tourism Management – National University - Baliwag (2026-08)