Jhon Erwin Aquino

Detail-oriented and results-driven IT professional with experience in Identity & Access Management (IAM) and IT support in a banking environment. Proven ability to manage user access, resolve service requests, and ensure compliance with security policies and SLA standards. Strong analytical, technical, and communication skills with a passion for continuous learning.

Actively expanding knowledge in software development, cybersecurity, and infrastructure and data center operations to grow and contribute in a dynamic IT organization.

IT SECURITY SPECIALIST (IAM) - WeSupport Incorporated (Client Assignment: CBC)

(2025-08)

• Manage user account provisioning, modification, and deprovisioning based on approved requests.
• Process password resets, account unlocks, role changes, and access requests while ensuring compliance with security policies and operational requirements.
• Resolve IAM-related incidents and service requests using ServiceNow ticketing system within established SLA.
• Perform user access validation and support periodic access reviews.
• Assist in administering Multi-Factor Authentication (MFA) and troubleshoot authentication issues.
• Coordinate with application owners, IT security, and business teams to resolve access-related issues.
• Support User Acceptance Testing (UAT) for system changes and access-related enhancements.
• Monitor and report on access request trends and recurring issues for continuous improvement.
• Follow security standards, access governance procedures, and data protection policies.
• Maintain accurate documentation of processes, solutions, and knowledge base articles.
• Collaborate with IT teams to strengthen IAM processes and improve user experience.

Bachelor of Science - Information Technology - Pamantasan ng Lungsod ng Muntinlupa (2025)