IT Support professional with 3 years of experience as a solo helpdesk in a BPO environment, with full-stack development training. Skilled in troubleshooting, system maintenance, and ticket handling. Familiar with React, Node.js, and SQL, and able to apply programming knowledge to solve technical issues.

IT Support Technician at Teletrend Inc. (2022-06 – 2025-05)

Managed IT infrastructure and support operations as solo helpdesk professional in BPO environment

• Managed VoIP systems, ensuring reliable internal communication
• Maintained servers and 20+ company computers, improving system performance and uptime
• Administered cloud servers, performing regular backups, updates, and maintenance
• Configured and deployed Bitrix24 from scratch as the company-wide collaboration and CRM platform
• Customized workflows, user roles, access permissions, and pipelines to align with business operations
• Managed user onboarding, access control, and system maintenance as the sole IT professional
• Collected, organized, and maintained call activity data per agent, including call counts, durations, timestamps, and connection status

Internship at Teletrend Inc. (2022-02 – 2022-06)

IT support internship providing technical assistance and troubleshooting

• Assisted senior IT staff with employee computer setup and maintenance
• Performed computer formatting and basic troubleshooting
• Resolved Tier 1 support tickets efficiently

Manager/Cashier at RD Trading (2016-10 – 2022-01)

Trading and inventory management operations

• Added new stock based on customer demand, boosting sales
• Improved income tracking accuracy
• Streamlined restocking to reduce stockouts

Main Course Package (MERN) - Full-stack Web Development in Full-stack Web Development – ZUITT TECH PROGRAM (2025-03 – 2025-07)

Data Engineering in Data Engineering – ZUITT TECH PROGRAM (2022-02 – 2022-06)

Bachelor's Degree in Information Technology – Asian College of Technology (2011-06 – 2016-10)