Patient Care Administrative Assistant – DJMGSS Perioperative Services - Asian Hospital and Medical Center
(2016-04 - 2026-07)
- Facilitate end-to-end patient care management, overseeing admissions, surgical scheduling, ward transfers, and discharge workflows.
- Maintain complete accuracy of patient medical records, billing documentation, census reports, and department inventory.
- Serve as a central point of contact for physicians, nursing staff, and interdepartmental teams to support seamless patient care operations.
- Enforce strict compliance with patient safety protocols and hospital infection control standards.
- Awarded Outstanding Administrative Assistant in 2016, 2017, and 2019 for exceptional support, precision, and operational impact.
Customer Care Specialist – Japan Desk - I-Remit Inc.
(2015-05 - 2015-10)
- Acted as primary liaison between foreign offices and Manila HQ, resolving escalated remittance inquiries under a 24-hour SLA.
- Executed high-volume remittance processing, client onboarding, and account validations while maintaining strict financial accuracy.
- Conducted daily operational audits, resolving transaction exceptions, processing approved amendments, and tracking system overrides.
- Enforced AMLA regulatory compliance via systematic document tracking, account checks, and deposit-to-report reconciliations.
- Generated operational QA reports to monitor service quality and enforce regional compliance protocols.
Admin Staff / Dispatcher / Team Leader – Wireless Install & Repair - ADTEL Inc.
(2008-05 - 2015-05)
- Directed daily dispatch operations, managing work orders, field technician assignments, and repair schedules across the region.
- Oversee billing validation, work-order status tracking, and database maintenance to ensure timely service delivery.
- Maintained active collaboration with contractors, field teams, and enterprise clients to resolve technical and logistical bottlenecks.
- Honored as Outstanding Dispatcher for Greater Manila (3-Time Awardee) in 2013 for operational accuracy and turnaround efficiency.
Online Customer Support Representative - Digi-Gateway Inc.
(2007-05 - 2008-01)
- Administered customer account profiles, resolved service inquiries, and maintained accurate record databases.
- Delivered responsive multi-channel support, consistently achieving high customer satisfaction ratings.
Management Trainee - Virtual Video Net, Inc.
(2006-05 - 2007-04)
- Completed intensive rotational training across core business units: Sales, Marketing, HR, Purchasing, and Customer Care.
- Assisted executive management with performance monitoring, operational reporting, and strategic planning initiatives.
