Jillboy Orias

I am a passionate barista with a knack for crafting exceptional coffee experiences. Dedicated to delivering quality beverages and personalized service to create a welcoming atmosphere for all customers.

OIC/L&D TRAINORS - Kenangan Coffee - Quezon City

(2025-04 - 2026-06)

• Led onboarding and training for new hires, introducing company values, coffee origins, and shop culture.
• Conducted skill assessments and certified baristas across tiers (Junior to Senior Barista).
• Ran daily quality audits on espresso extraction, milk texture, and drink presentation to maintain consistency.
• Organized cupping sessions to train staff on flavor notes, origins, and defect recognition.
• Developed and documented standardized recipe cards and workflow guidelines.
• Trained staff on bar ergonomics, multitasking, and team communication to keep ticket times low during rushes.
• Oversaw equipment care — daily/weekly sanitation, troubleshooting, and preventative maintenance scheduling.
• Enforced food safety and hygiene standards, and coached staff on hospitality and complaint handling.
• Built and implemented a tiered barista certification system, from initial onboarding through skill-based advancement.
• Established a structured quality control process, including regular cupping sessions and documented recipe standards, to maintain consistency across shifts.
• Developed real-time coaching practices — shadowing and refresher training — to continuously raise team performance.
• Took ownership of both people development and equipment/operations management, unifying training and store leadership under one role.

HEAD BARISTA - Coffee Cube Specialty Coffee and Bakery - Nairiyah, KSA

(2019-05 - 2024-08)

• Prepared espresso, milk-based drinks, and manual brews (V60, Chemex, Kalita) to precise recipe standards.
• Delivered customer service, including product knowledge and POS transactions.
• Standardized recipes and ran daily quality checks to maintain consistency across shifts.
• Managed daily inventory, supplier coordination, and stock levels to minimize waste.
• Maintained commercial espresso machines and grinders, scheduling repairs as needed.
• Oversaw staff scheduling and daily store operations, including opening/closing procedures.
• Upheld sanitation and food safety standards in the workspace.
• Promoted from Barista to Head Barista within the first six months, based on strong work ethic and performance.
• Advanced into a Trainer Barista role, mentoring and onboarding new staff for over a year.
• Took on full store logistics ownership — inventory, scheduling, and daily operations — beyond the core barista role.

Diploma - Hotel Management and Services - Montessori Professional College (2017 - 2019)

High School Graduate - Ramon Magsaysay - Cubao (2009 - 2013)