Jin Jin

Dedicated Account Administrator with a decade and a half of history driving team success and operational accuracy. I focus on maintaining dependable daily workflows, keeping results and client databases precise, and fostering team growth through consistent coaching. I take pride in being a reliable anchor for business transactions and compliance, ensuring management always has the high-quality insights needed to make informed decisions.

Account Administrator at Anshe Chung Studios, LTD. (2018-10 – Present)

Second life 3D virtual world platform

• Manage daily team operations to ensure project continuity, efficiency, and full operational capacity.
• Conduct regular coaching sessions and performance reviews to ensure team alignment with client requirements and company standards.
• Train and mentor new team members, equipping them to deliver high-quality client and technical support.
• Design and implement quarterly team schedules to optimize coverage and resource allocation.
• Actively participate in strategic team meetings to drive continuous improvement and align on operational goals.
• Update and maintain product information, pricing, and client data daily across multiple company databases, websites, and external listings to ensure complete accuracy.
• Prepare daily sales reports and conduct weekly sales flow analyses to provide management with actionable business insights.
• Monitor and maintain weekly marketing advertisement traffic data utilizing advanced Excel functions for precise reporting.
• Accurately record and maintain daily business transactions for financial and operational tracking.
• Enforce strict compliance with established company standards regarding daily sales reporting, workflows, and documentation.
• Formulate and refine operational procedures and policies for products and services, including standardizing contract terms and conditions.
• Analyze client traffic and team workflows to resolve complex systemic issues, improving overall service efficiency.
• Maintain overarching accountability for the compliance and successful execution of all daily company tasks and long-term projects.

Client and Technical Support at Anshe Chung Studios, LTD. (2011-02 – 2018-10)

Second life 3D virtual world platform

• Answered client queries regarding subscriptions, billing, and account information with patience and clarity.
• Assessed the financial status of individual payers to offer appropriate, fair, and flexible payment options.
• Researched and identified prospective clients who could benefit from the company's products and services.
• Assisted in reviewing and negotiating tender and contract terms to ensure client and company needs were mutually met.
• Prepared detailed daily and weekly reports for the Account Administrator to keep leadership informed of support trends.
• Consistently adhered to company policies and maintained high-quality, accurate output across all support processes.
• Actively participated in business meetings and conferences to contribute to team goals and discuss client feedback.

Chat and Email Support at Connects Buy (Amazon.com.INC) (2010-01 – 2010-11)

• Provided reliable chat and email support, addressing a wide range of customer service inquiries with care and efficiency.
• Assisted global users and sellers with account and order queries utilizing the Amazon Seller Central platform.
• Safely processed customer refunds, generated return labels, and managed A-to-Z Guarantee claims to resolve order issues fairly.
• Managed incoming email queues and completed routine administrative tasks to help the support team meet daily goals.
• Conducted market research and competitor analysis to guide strategy and positioning.

BS in Psychology – New Era University