Jesselle Geralao

I am pursuing a career in a challenging environment where I can fully utilize my knowledge, competencies and sense of values that the profession requires and to deliver my skills into becoming a competitive professional with the demands of the corporate world.

SALES AND ACCOUNT ADMIN at Integrated Waste Management Inc. (2024-06 – Present)

• Support the onboarding process for new clients, including gathering necessary documentation and information.
• Act as a primary point of contact for clients.
• Assist clients in resolving issues or concerns in a timely and professional manner through emails, calls and/or face to face interaction.
• Maintain up-to-date client databases and records and contracts.
• Ensure data integrity and accuracy.
• Handle incoming calls, emails, and inquiries from clients and internal teams.
• Keep relevant data and files for reports and presentation both for internal and external customers.
• Provides support to Sales team including scheduling of meetings, preparing sales presentations and proposals, maintaining collaterals.
• Reconcile billing attachment discrepancies and escalate issues to concern team as needed.
• Assist in billing and collection follow-ups.
• Monitor financial reports and assist the team with budget tracking.
• Collaborate with internal teams to ensure client needs are met efficiently.
• Provide support for special projects and initiatives as assigned.

ADMIN STAFF at Paseo de Magallanes Commercial Center (2023-07 – 2024-05)

• Efficiently handling important documents
• Encoding of water monitoring every month
• Managing day to day operations in the office
• Coordinates locators for the requirements for contract
• Handle communication to the client by answering phone calls and inquiries
• Preparing Official Receipts for the clients who pay for the association dues, water billing, booth and flyerings, pylon lease, pass thru, road closure, carpark, billboard and etc.

On-the-Job Training at Paseo de Magallanes Commercial Center (2023-03 – 2023-06)

• Encoding
• Filing Documents
• Making Official Receipts

Top Serve Solutions, Inc. (2019 – 2019)

• Customer Service
• Encoding
• Answering phone calls

Junior High School – Immaculate Conception Academy (2017-03)

Senior High School in Accountancy Business and Management – University of Perpetual Help System Dalta (2019-04)

Bachelor of Science in Business Administration in Operations Management – STI College Las Pinas (2023)