Jmarie Cabillo

Results-driven hospitality professional with over 4 years of experience in front office operations, reservations, guest relations, and administrative functions in a high-volume hotel environment. Demonstrated expertise in team leadership, multi-channel booking management, and delivering exceptional guest experiences. Proficient in payment processing, report preparation, documentation, and cross-functional coordination to ensure seamless operations.

Recognized for maintaining high service standards, operational efficiency, and professionalism in fast-paced settings, with a strong commitment to contributing to world-class hospitality organizations.

FRONT OFFICE SUPERVISOR / RESERVATION - Palm Grass the Cebu Heritage Hotel - Palm Grass Hotel

(2024-10 - 2026-03)

• Supervised daily Front Office operations, ensuring smooth and efficient service delivery.
• Managed group bookings and room allocations with accuracy and efficiency.
• Manage OTA (Online Travel Agency) rates and monitor pricing levels.
• Prepared work schedules for multiple departments while ensuring operational efficiency.
• Acted as Manager on Duty, resolving guest concerns and operational issues promptly.
• Communicate with management regarding performance and service improvements.
• Collaborated with Sales, Marketing, and F&B teams to support promotions and inquiries.
• Assisted the Marketing Team with social media management, content scheduling, and caption creation to support brand engagement.
• Act as Housekeeping Coordinator when needed in operations.

FRONT OFFICE EXECUTIVE & RESERVATIONS OFFICER (TEAM LEADER) - Palm Grass the Cebu Heritage Hotel - Palm Grass the Cebu Heritage Hotel

(2021-09 - 2024-10)

• Handled end-to-end guest transactions including check-ins & check-outs.
• Managed incoming calls and provided excellent customer service to guests.
• Processed payments via cash, credit/debit cards, online platforms, and POS systems.
• Managed customer inquiries across emails, calls, and social media channels.
• Managed reservations from OTAs, group & direct bookings.
• Prepared daily and monthly reports on revenue, occupancy, and settlements.
• Ensured seamless coordination with housekeeping and other departments.
• Maintained consistently high guest satisfaction and service ratings.

CUSTOMER SERVICE REPRESENTATIVE - Concentrix

(2021-02 - 2021-08)

• Handle calls and assists customers with inquiries
• Handle issues related to a company's products and services.

WAITRESS/RECEPTIONIST (OJT) - Classic Savory Restaurant

(2018-12 - 2019-02)

• Provided friendly and professional customer service to diners.
• Assisted customers in menu selection and order-taking.
• Served food and beverages efficiently and courteously.
• Maintained cleanliness and orderliness in the dining area.

Bachelor of Science - Hospitality Management - University of San Jose Recoletos (2015 - 2020)

Secondary - University of the Visayas (2011 - 2015)