Jerine Joy Panugaling
Service-driven Hospitality professional with international experience
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About
Service-driven Hospitality professional with international experience at the Royal Orchid Sheraton Hotel Riverside, Bangkok. Proven track record in Front Office, Concierge, and Executive Lounge operations. Recognized by management for maintaining composure in high-pressure environments and anticipating guest needs before they are even voiced. Committed to elevating guest satisfaction through proactive service, attention to detail, and seamless cross-departmental collaboration.
Experience
Front Office Trainee - Royal Orchid Sheraton Riverside Hotel Bangkok - Bangkok
(2025-09 - 2026-03)
- Front Desk: Assisted with guest check-ins and check-outs. Ensuring accurate registration, room assignment, and efficient handling of financial transaction.
- Lobby Ambassador: Acted as the first point Contact of arriving guests, provide a warm welcome, managing lobby flow, and assisting inquiries for seamless experience.
- Executive Lounge Attendant: Delivered premium service to VIP guests, managing breakfast and evening cocktail services while maintaining an atmosphere of exclusivity and comfort.
- Concierge Services: Provided personalized recommendations for local attractions, handled transportation requests, and coordinated luggage assistance to enhance the guest arrival experience.
- Cross-Departmental Support: Provided casual support as a Breakfast Assistant at Siam Yacht Club, ensuring seamless service delivery and high-quality guest interactions during peak morning hours.
Education
Hospitality Management - Hospitality Management - CEBU TECHNOLOGICAL UNIVERSITY - DUMANJUG EXTENSION CAMPUS (2025 - 2026)
HUMSS - HUMSS - BITOON NATIONAL VOCATIONAL HIGH SCHOOL (2021 - 2022)
CUM LAUDE - SAYAW ELEMENTARY SCHOOL (2015 - 2016)
