VIP Account Manager - iGaming - Digiplus Interactive Corporation
(2025-12)
- Ensures efficient VIP account management and operational flow
- Manages and maintains relationships with VIP customers
- Handles client onboarding, sourcing, contracting, and daily operations
- Provides proactive and personalized service to strengthen customer loyalty
- Upholds Compliance and Responsible Gaming standards at all times
- Prepares daily reports and endorsements for smooth shift transitions
- Builds strong customer relationships through tailored rewards and regular communication
- Coordinates with VIP Services, Marketing, and Payments teams for smooth service delivery and customized player arrangements
VIP Manager - IGO Digital High Technology Inc.
(2024-12 - 2025-12)
- Maintains regular communication with VIP patrons and resolves concerns promptly
- Builds strong and professional relationships with high-value clients
- Oversees daily VIP requests and ensures efficient service delivery
- Acts as the primary point of contact for VIP players
- Manages exclusive VIP events and promotions aligned with company standards
- Ensures VIP invitations and confirmations are completed before events
- Handles VIP concerns discreetly while maintaining excellent customer service
- Maintains accurate records of VIP interactions, requests, and preferences
- Provides updates and feedback to management regarding VIP engagement and event outcomes
VIP Reception Supervisor - Solaire Resort North
(2024-04 - 2024-11)
- Handles Junket daily folios, month-end settlements, and hanging balance monitoring
- Conducts training and onboarding for new team members
- Resolves guest concerns and complaints through proper decision-making
- Monitors training hours completion and Forbes audit compliance
- Oversees daily grooming standards of team members
- Attends operational meetings for arrivals, events, and tournaments
- Handles HIC concerns, audit findings, workarounds, and settlement inquiries
- Manages HR-related matters including scheduling, IR/Coaching Logs, NTE/NOD, and onboarding
- Implements VIP Front Office house rules and standards
- Supervises VIP Reception operations, FITs, and Casino Mass bookings
- Trains team members on Forbes service standards
VIP Front Office Agent - Solaire Resort - Entertainment City
(2022-09 - 2024-04)
- To provide support to VIP Premium in terms of reservations, check in and check out, billing and other concerns
- Hotel's Primary contact and coordinator with VIP Premium Team (Support and Operations)
- With thorough knowledge of the Hotel's products and services, operation and service standards
- Knows and understandst the importance of correct procedures regarding postings and billings of Junket and Premiums
- Handles Junket (fixed and Casual and Premium Direct guests concerns with professionalism
- Takes personal responsibility for requests, follow ups with relevant department to ensure the request/concern has been acted upon
Host - Membership - City of Dreams Manila
(2014-08 - 2017-09)
- Stations at designated players club counters, promotional points and always maintain excellent service and contribute to guest satisfaction by displaying the highest quality service
- Recruits and registers players to the loyalty program through walk-in or on-floor direct recruitment
- Promotes the loyalty program by informing guests of the benefits and facilities associated
- Assists guests with all gaming machines, table games, casino inquiries and communicates guest feedback to management
- Offers and assists guests with hotel accommodation based on gaming activity
- Handles membership-related transactions, customers' complaints, and inquiries professionally
- Executes casino promotional activities professionally
Butler Specialist/ VIP Butler - Maxims Hotel - Resorts World Manila
(2011-09 - 2013-10)
- Process check-in and check-out of in-house guests, and ensure cash floats are properly counted
- Know your guest, make your guest feel very important and ensure highly personalized and sincere service at all times
- Stationed on guest floors to handle guest's requests, messages and special deliveries promptly
- Perform in the most efficient and highly personalized F&B service duties and room service deliveries
- Establish good public relations with all guests
Salad/Sandwich/Dessert Maker - Moosejaw Dells & Brewery Co. - Wisconsin, United States of America
(2010-03 - 2010-06)
Housekeeper - Wilderness Hotels and Golf Resort - Wisconsin, United States of America
(2010-03 - 2010-06)
