Ninz Cambel

Detail-oriented and proactive professional with a strong background in administrative support, operations management, and customer engagement. Handles front desk operations, emails, reports, social media campaigns, event coordination, and cross-department tasks. Maintains accurate records, supports teams, and delivers high-quality results while managing multiple tasks efficiently.

VIP Relation Specialist - IGO Digital High Technology, Inc.

(2025-07 - 2026-07)

• Building and maintaining strong relationships with VIP players
• Providing personalized support and exclusive offers based on player activity
• Monitoring player engagement and proactively reaching out to inactive VIPs
• Handling complaints and resolving issues promptly with a high level of professionalism
• Coordinating with internal teams (deposit, withdrawal process and game issue) for smooth player experience
• Tracking VIP player performance, deposits, and retention metrics
• Upselling premium services, events, and special promotions
• Ensuring confidentiality and security of VIP player information
• Assisting with account verification and KYC processes
• Creating a high-quality, personalized gaming experience for each VIP player

Vendor Admin Support - No3rd Logistics

(2023-04 - 2026-03)

• Managed daily email correspondence and order processing, ensuring prompt and accurate responses
• Prepared shipping labels for all vendors
• Encoded item details into the system with strong attention to accuracy and completeness
• Coordinated with vendors and internal teams to ensure smooth and efficient operations

Marketing Administrative Assistant - EMAPTA Outsourcing Company

(2022-03 - 2025-07)

• Administered social media campaigns and email blasts using Zoho Campaigns and CRM
• Conducted market research and competitor analysis
• Drafted and edited content for social media, websites, and press releases
• Coordinated logistics for promotional events and team equipment
• Prepared and managed weekly/monthly reports and billing summaries
• Handled staff onboarding and offboarding processes
• Provided ad hoc support to other departments as needed

Receptionist - Red Lantern Restaurant, Solaire Resort and Casino

(2014-10 - 2022-02)

Provided front desk and concierge services in a 5-star luxury resort and casino

• Handled guest communications via phone, email, and in-person with a professional approach
• Managed reservations, bookings, and guest requests with accuracy and attention to detail
• Assisted VIP and high-net-worth guests with personalized services and arrangements
• Coordinated with multiple departments to ensure smooth guest experiences and operations
• Recommended dining, entertainment, and local experiences based on guest preferences
• Managed multiple tasks efficiently, including urgent and last-minute requests
• Maintained confidentiality and high standards of hospitality at all times

Associate Degree - Hotel and Restaurant Management - Laguna State Polytechnic University (2005 - 2007)