Logistics Hub Administrator - Lazada e-Services Philippines, Inc. - Batangas City, PH
(2021-12)
- Establish and monitor daily, weekly, and monthly hub performance reports focused on service quality, productivity, efficiency, and cost.
- Analyzes operational issues and collaborate closely with the Hub Manager to implement corrective and preventive solutions.
- Ensure couriers are assigned the minimum required parcel volume based on courier type requirements.
- Monitors inbound and sorting operations to ensure parcels are sorted accurately, completely, and within the designated timeframe before cutoff times to meet KPIs.
- Oversees exception parcel segregation to ensure proper handling and timely processing.
- Facilitates and monitors the validation and event capture process for inbound exceptions left on the hub floor daily.
- Oversees the implementation of reattempt follow-up activities and status updates, monitor RS creation and parcel handovers for accuracy and completeness, and ensure failed delivery parcels returned by couriers undergo accurate and complete Runsheet Check-In processing.
Validator / Admin Staff - RGServe General Services Corporation - Batangas City, PH
(2019-06 - 2021-12)
- Systematically checks and validates packages to ensure correct sorting and routing to specific delivery hubs or riders
- Operate warehouse systems, scan barcodes, and log data to update inventory and tracking status
- Addresses missing parcels, failed deliveries, and backlogs to arrange re-delivery or return-to-sender processes
- Monitors lead times and assist in communicating with riders to ensure timely dispatch.
Customer Service Representative - RGServe General Services Corporation - Batangas City, PH
(2018-04 - 2019-06)
- Handles customer inquiries and concerns through chat, email, and phone support
- Assists customers with order tracking, returns, refunds, delivery concerns, and account-related issues
- Coordinates with internal teams to resolve escalations efficiently, maintain accurate records of customer interactions, and ensure compliance with service level agreements and company policies.
Distribution Assistant - Solid Cement Corporation (CEMEX) - Simlong, Batangas City, PH
(2017-03 - 2017-07)
- Assists in coordinating distribution and dispatch operations to ensure timely and accurate delivery of cement products
- Monitors delivery schedules, prepared and verified shipping documents
- Coordinates with warehouse and transport teams, maintained operational reports, and ensured accurate recording of deliveries and inventory transactions
- Monitors truck dispatch activities and handles delivery concerns
Encoder/Office Staff - Edgar Mercado Construction and Services - Calicanto, Batangas City, PH
(2016-01 - 2016-08)
- Handles data encoding, document filing, and administrative support to ensure smooth daily operations
- Maintains accurate records of project documents, purchase orders, deliveries, and reports
- Assists in preparing and organizing files, monitoring inventory and office documents, coordinating with staff and clients, and ensuring timely and accurate submission of reports and records
- Performs clerical tasks such as answering inquiries, updating databases, and supporting other office operational requirements.
